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Microsoft Dynamics 365 VS ManageEngine SupportCenter Plus

Compare Microsoft Dynamics 365 VS ManageEngine SupportCenter Plus and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Microsoft Dynamics 365 logo Microsoft Dynamics 365

Microsoft Dynamics ERP is a powerful enterprise resource planning software that combines industry and brand-specific functionalities with all the core management features.

ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
  • Microsoft Dynamics 365 Landing page
    Landing page //
    2023-02-14
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09

Microsoft Dynamics 365

Website
dynamics.microsoft.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

Microsoft Dynamics 365 features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Microsoft Dynamics 365 videos

+ Add

Microsoft Dynamics 365 Review: ERP, CRM, Pros And Cons, And Alternatives

More videos:

  • Review - Independent Review of Microsoft Dynamics 365 (F&O, Business Central)

ManageEngine SupportCenter Plus videos

No ManageEngine SupportCenter Plus videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Microsoft Dynamics 365 and ManageEngine SupportCenter Plus)

Microsoft Dynamics 365

ManageEngine SupportCenter Plus

ERP
100 100%
ERP
0% 0
Help Desk
0 0%
Help Desk
100% 100
Office & Productivity
100 100%
Office & Productivity
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Dynamics 365 and ManageEngine SupportCenter Plus

Microsoft Dynamics 365 Reviews

20 Best Retail Management Software Reviewed for 2024
Why I picked Microsoft Dynamics 365 for Retail: I chose Microsoft Dynamics 365 for Retail because it is an all-in-one retail management software that offers various solutions for managing different aspects of a retail business. One of the key advantages of Dynamics 365 for Retail is its integration capabilities. It natively integrates with other Microsoft products, such as...
Source: theecommmanager.com

ManageEngine SupportCenter Plus Reviews

We have no reviews of ManageEngine SupportCenter Plus yet.
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Social recommendations and mentions

Based on our record, Microsoft Dynamics 365 seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft Dynamics 365 mentions (5)

  • Bill management system for small company?
    You can evaluate Dynamics, see if might work. They have AI , optical recognition and automation etc going on. Looks interesting, yet there's is definitely a learning curve, as it's a lot different from QB. Source: over 1 year ago
  • Deciding on an ERP System
    Microsoft Finance is just one module of the Microsoft Dynamics ERP system. Go here and look at "products", these are all the different Dynamics modules: (https://dynamics.microsoft.com/en-us/). Source: over 1 year ago
  • What will it take for us to unionize?
    I really don't care about downvotes. I always consider the source. Most people here have ZERO understanding on how a business works. And yes, I did read the last half of the paragraph. It's how I knew you were SSS or Leadership position No one else knows who Data Team is. I was 3 years as an SSS. I know about the margins that things are priced out. I spent a lot of time in WFM Insights. Whole Foods is failing... Source: almost 2 years ago
  • I am an engineer, but the place I volunteer needs me to be an IT guy. Could I get some advice? I don't know much about accomplishing stuff without source code
    I'm thinking to reduce any additional budget asks from external solutions, we can try to make use of the suite and only just add Dynamics 365 licensing into all this. It's supposed to be Microsoft's offering for CRM to compete with the likes of Salesforce. Source: almost 2 years ago
  • What are some growth stocks you’ll be avoiding on the dip?
    Https://dynamics.microsoft.com/en-us/ scroll down to the highlighted company list. Source: over 2 years ago

ManageEngine SupportCenter Plus mentions (0)

We have not tracked any mentions of ManageEngine SupportCenter Plus yet. Tracking of ManageEngine SupportCenter Plus recommendations started around Mar 2021.

What are some alternatives?

When comparing Microsoft Dynamics 365 and ManageEngine SupportCenter Plus, you can also consider the following products

Gas Cylinder Tracking Software - Gas Cylinder Tracking Software is a distribution software that shows the purchase of empty cylinder inventory stock to get a refill, and it shows the inventory stock for empty company cylinders.

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Ecount ERP - ECOUNT offers the best ERP software for small & midsized businesses. Our integrated system offers easy setup and customization capabilities.

Salesforce - CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

Zangerine - All-in-One Software for Distribution, Wholesale & eCommmerce

Ask Avenue - Ask Avenue is a two-way communication medium between potential homebuyers/sellers and realtors.

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