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Mibew VS osTicket

Compare Mibew VS osTicket and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Mibew logo Mibew

The official site of the open-source live support application Mibew Messenger

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Mibew Landing page
    Landing page //
    2022-01-29
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

Mibew videos

+ Add

Preview of My Complete Redesign of Mibew

More videos:

  • Tutorial - How to use Wurrd (LiveHelperChat and Mibew)
  • Tutorial - How To install Mibew Messenger on OpenSuse Leap 42.3

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Mibew and osTicket)

Mibew

osTicket

Customer Support
29 29%
Customer Support
71% 71
Help Desk
20 20%
Help Desk
80% 80
Business & Commerce
59 59%
Business & Commerce
41% 41
Customer Service
0 0%
Customer Service
100% 100

User comments

Share your experience with using Mibew and osTicket. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mibew and osTicket

Mibew Reviews

We have no reviews of Mibew yet.
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osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Mibew. While we know about 38 links to osTicket, we've tracked only 1 mention of Mibew. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mibew mentions (1)

  • BLOM Bank has a public "live chat" website where anyone can see past conversations
    They use an open source software Https://mibew.org/. Source: over 1 year ago

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
View more

What are some alternatives?

When comparing Mibew and osTicket, you can also consider the following products

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

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