Software Alternatives & Reviews

Melrose Labs SMPP SMS Gateway VS NICE inContact

Compare Melrose Labs SMPP SMS Gateway VS NICE inContact and see what are their differences

Melrose Labs SMPP SMS Gateway logo Melrose Labs SMPP SMS Gateway

Global cloud SMS gateway platform with advanced routing, reliability and capacity.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Melrose Labs SMPP SMS Gateway Landing page
    Landing page //
    2023-11-09

Operate an SMS gateway service using the Melrose Labs SMPP SMS Gateway platform. The globally distributed cloud-based SMPP SMS Gateway platform provides API and portal access for your customers to send and receive SMS, and gives you the ability to manage customers, billing, supplier connections and routing.

Use the SMPP SMS Gateway as your SMS switch to start a business in mobile messaging, provide your organisation with its own messaging capability, or upgrade your existing platform with greater reliability, capacity and capability. The platform comprises the SSG Administration Portal and messaging nodes located in the UK, Germany, Singapore, Australia, Brazil and the USA. The txtConsole end-user portal can be used by your customers as an alternative to APIs for sending and receiving SMS, and has a number of applications for marketing, customer onboarding, appointment reminding, staff communication, customer support and more.

  • NICE inContact Landing page
    Landing page //
    2023-10-04

Melrose Labs SMPP SMS Gateway videos

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NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Melrose Labs SMPP SMS Gateway and NICE inContact)
Communication
8 8%
92% 92
Messaging
100 100%
0% 0
Enterprise Communication
0 0%
100% 100
Voice And SMS
100 100%
0% 0

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Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

What are some alternatives?

When comparing Melrose Labs SMPP SMS Gateway and NICE inContact, you can also consider the following products

Twilio - Brings voice and messaging to your web and mobile applications.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Nexmo - Nexmo is a simple two way SMS API with global reach and wholesale rates

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Melrose Labs SMSC Simulator - SMPP SMSC simulator to test SMS messaging applications.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.