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NICE inContact VS Nexmo

Compare NICE inContact VS Nexmo and see what are their differences

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The platform for exceptional customer service at scale. featured
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  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Nexmo logo Nexmo

Nexmo is a simple two way SMS API with global reach and wholesale rates
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Nexmo Landing page
    Landing page //
    2023-10-05

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Nexmo videos

+ Add

Nexmo vs Tatango | Who's Better for SMS Marketing?

More videos:

  • Review - SendGrid, PostmarkApp and Nexmo

Category Popularity

0-100% (relative to NICE inContact and Nexmo)

NICE inContact

Nexmo

Communication
52 52%
Communication
48% 48
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Messaging
0 0%
Messaging
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Nexmo

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Nexmo Reviews

Textverified Alternatives – Nonvoipusapp.com & 6 more
Nexmo, now part of the Vonage brand, is another reputable choice for SMS and phone verification services. It offers APIs that allow businesses to verify users’ phone numbers and send time-sensitive notifications securely. Nexmo’s reliable infrastructure and global coverage make it a viable alternative for businesses looking to implement verification solutions.
Source: nonvoipusapp.com

What are some alternatives?

When comparing NICE inContact and Nexmo, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Twilio - Brings voice and messaging to your web and mobile applications.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Plivo - Plivo simplifies your customer engagement.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

MessageBird - Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.

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