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Marchex VS Pointel DCCM

Compare Marchex VS Pointel DCCM and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Marchex logo Marchex

Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions.

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Marchex Landing page
    Landing page //
    2023-09-22
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Marchex videos

+ Add

Marchex Dashboard & Reports

More videos:

  • Review - Get to Know Marchex Speech Analytics
  • Review - Quick analysis on Marchex

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Marchex and Pointel DCCM)

Marchex

Pointel DCCM

Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
CRM
100 100%
CRM
0% 0
Communication
61 61%
Communication
39% 39

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What are some alternatives?

When comparing Marchex and Pointel DCCM, you can also consider the following products

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Invoca - Call tracking & analytics software

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

CallFire - Grow your business with virtual phone numbers, IVR, voice broadcasting, mass text messaging services and power dialing.

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