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ManageEngine SupportCenter Plus VS REPUTOLOGY

Compare ManageEngine SupportCenter Plus VS REPUTOLOGY and see what are their differences

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ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

REPUTOLOGY logo REPUTOLOGY

Web Review Management and Monitoring platform that helps multi-location businesses improve
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • REPUTOLOGY Landing page
    Landing page //
    2022-11-07

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

REPUTOLOGY

Website
reputology.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

REPUTOLOGY features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus videos

No ManageEngine SupportCenter Plus videos yet. You could help us improve this page by suggesting one.

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REPUTOLOGY videos

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GForces Reputology Training Video

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and REPUTOLOGY)

ManageEngine SupportCenter Plus

REPUTOLOGY

Help Desk
100 100%
Help Desk
0% 0
Online Reviews
0 0%
Online Reviews
100% 100
CRM
45 45%
CRM
55% 55
Reputation Management
0 0%
Reputation Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine SupportCenter Plus and REPUTOLOGY

ManageEngine SupportCenter Plus Reviews

We have no reviews of ManageEngine SupportCenter Plus yet.
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REPUTOLOGY Reviews

Compare 31 of the Best Online Reputation Management Software Services
Reputology helps multi-location businesses. Even more, it’s great for tracking all sources of customer feedback, through platforms like Yelp, Google, Facebook reviews, surveys, etc. You can also respond to reviews from the platform, as well as engage unhappy customers, analyze customer sentiment, and get more organic reviews.
Source: referralrock.com

What are some alternatives?

When comparing ManageEngine SupportCenter Plus and REPUTOLOGY, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Birdeye - #1 most trusted reputation and customer experience platform for local business

Aprive - Aprive is a FREE CRM which is powered by Acquaint Softtech Private Limited to help you manage and convert your leads easily while enabling you to grow your team’s performance and make smart decisions.

iMIS - iMIS membership & fundraising software from ASI: An upgradeable software solution allowing you...

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Planning Center - Find the information you need to follow up with your congregation and gain insight into your church members, all in one place.

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