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ManageEngine ServiceDesk Plus VS The Galileo Suite

Compare ManageEngine ServiceDesk Plus VS The Galileo Suite and see what are their differences

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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

The Galileo Suite logo The Galileo Suite

The Galileo Suite is an IT network and data management platform that offers solutions like operational intelligence, performance monitoring, data security, predictive analysis, etc.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • The Galileo Suite Landing page
    Landing page //
    2022-08-12

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

The Galileo Suite features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

The Galileo Suite videos

No The Galileo Suite videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and The Galileo Suite)

ManageEngine ServiceDesk Plus

The Galileo Suite

Help Desk
83 83%
Help Desk
17% 17
Customer Support
0 0%
Customer Support
100% 100
Service Desk
100 100%
Service Desk
0% 0
Network & Admin
0 0%
Network & Admin
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and The Galileo Suite

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

The Galileo Suite Reviews

We have no reviews of The Galileo Suite yet.
Be the first one to post

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and The Galileo Suite, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Noction Flow Analyzer (NFA) - Powerful, Feature-rich, Affordable in-depth traffic analysis system, built with network engineers in mind.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

N-able Backup - Backing up your data and data protection has never gotten easier.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Coralogix - Coralogix is a machine learning powered log analytics solution aimed to solve the problem of unmanageable log data.

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