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ManageEngine ServiceDesk Plus VS N-able Backup

Compare ManageEngine ServiceDesk Plus VS N-able Backup and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

N-able Backup logo N-able Backup

Backing up your data and data protection has never gotten easier.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • N-able Backup Landing page
    Landing page //
    2023-08-04

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

N-able Backup features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

N-able Backup videos

+ Add

Getting Started with N-able N-central: Architectural Overview

More videos:

  • Review - Getting Started with N-able N-central: Installation
  • Review - Getting Started with N-able N-central: Devices Overview
  • Review - N-able Backup: The Cloud-First Data Protection Solution
  • Review - Why I Chose N-able Backup over Veeam

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and N-able Backup)

ManageEngine ServiceDesk Plus

N-able Backup

Help Desk
84 84%
Help Desk
16% 16
Monitoring Tools
59 59%
Monitoring Tools
41% 41
Service Desk
100 100%
Service Desk
0% 0
Network & Admin
0 0%
Network & Admin
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and N-able Backup. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and N-able Backup

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

N-able Backup Reviews

8 Best RMM Software and Tools
SolarWinds acquired N-able, developer of the already established N-central back in 2013. A few years later, they also acquired LOGICnow for its cloud and analytics capabilities. Both acquisitions, along with SolarWind's solid remote monitoring portfolio, formed the N-able N-central Unit. The acquisition strategy strengthened the N-central tool.
Source: www.pcwdld.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and N-able Backup, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Iron Mountain - Iron Mountain provides solutions for records management, data backup and recovery, document management, secure shredding, and data centers.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

SolarWinds Orion Platform - SolarWinds Orion Platform is an infrastructure monitoring and management solution that has been designed to streamline and manage the composite and physically dispersed IT infrastructure.

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