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ManageEngine ServiceDesk Plus VS Rudder

Compare ManageEngine ServiceDesk Plus VS Rudder and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Rudder logo Rudder

Rudder is an easy to use, web-driven, role-based solution for Continuous Automation and Compliance.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Rudder Landing page
    Landing page //
    2023-05-11

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Rudder features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Rudder videos

+ Add

Thrustmaster T-Flight Rudder Pedals Review - Microsoft Flight sim 2020 / XP11 / DCS

More videos:

  • Review - VIRPIL ACE Rudder Pedal Review!
  • Review - Thrustmaster - TPR Pedal (Pendular Rudder) - Review

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Rudder)

ManageEngine ServiceDesk Plus

Rudder

Help Desk
100 100%
Help Desk
0% 0
DevOps Tools
0 0%
DevOps Tools
100% 100
Monitoring Tools
79 79%
Monitoring Tools
21% 21
Product Deployment
0 0%
Product Deployment
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Rudder. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Rudder

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Rudder Reviews

Best 8 Ansible Alternatives & equivalent in 2022
Rudder is a DevOps solution for continuous configuration and auditing. It is easy to use web-driven solution for IT automation.
Source: www.guru99.com
35+ Of The Best CI/CD Tools: Organized By Category
Rudder is an open-source web-based configuration management tool. It allows for continuous audit and enforcement. Rudder comprises a full feature web-based interface. In addition to this, it features standardized, reusable policies, a custom policy editor, central reporting, grouping based on search queries, and per-host policies.
Source: www.cloudzero.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Rudder, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ansible - Radically simple configuration-management, application deployment, task-execution, and multi-node orchestration engine

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Chef - Automation for all of your technology. Overcome the complexity and rapidly ship your infrastructure and apps anywhere with automation.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Puppet Enterprise - Get started with Puppet Enterprise, or upgrade or expand.

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