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ManageEngine ServiceDesk Plus VS Puppet Enterprise

Compare ManageEngine ServiceDesk Plus VS Puppet Enterprise and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Puppet Enterprise logo Puppet Enterprise

Get started with Puppet Enterprise, or upgrade or expand.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Puppet Enterprise Landing page
    Landing page //
    2023-06-24

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Puppet Enterprise features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Puppet Enterprise videos

+ Add

Sml merch Jeffy puppet review and more

More videos:

  • Review - Muppet Whatnot Workshop Puppet Review...(Kinda)
  • Demo - How Puppet works

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Puppet Enterprise)

ManageEngine ServiceDesk Plus

Puppet Enterprise

Help Desk
100 100%
Help Desk
0% 0
DevOps Tools
0 0%
DevOps Tools
100% 100
Service Desk
100 100%
Service Desk
0% 0
Continuous Integration And Delivery
0 0%
Continuous Integration And Delivery
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Puppet Enterprise. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Puppet Enterprise

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Puppet Enterprise Reviews

5 Best DevSecOps Tools in 2023
There are multiple providers for Infrastructure as Code such as AWS CloudFormation, RedHat Ansible, HashiCorp Terraform, Puppet, Chef, and others. It is advised to research each to determine what is best for any given situation since each has pros and cons. Some of these also are not completely free while others are. There are also some that are specific to a particular...
Source: devopsauthority.tech
What Are The Best Alternatives To Ansible? | Attune, Jenkins &, etc.
Puppet is a DevOps configuration management tool that is available for both open-source and enterprise versions. Puppet is an application developed by Puppet Labs and used to centralize and automate the procedure of configuration management.
Source: www.apzomedia.com
Top 5 Ansible Alternatives in 2022: Server Automation Solutions by Alexander Fashakin on the 19th Aug 2021 facebook Linked In Twitter
Puppet uses a server/client architecture, requiring a longer installation process than Ansible, as an agentless system that only needs installation on the master node. In addition, Ansible uses YAML for configuration management while Puppet uses PuppetDSL with YAML datastore. The configuration management language style in Ansible is procedural, and that of Puppet is...
Source: www.servertribe.com
35+ Of The Best CI/CD Tools: Organized By Category
For those who are unfamiliar, Puppet Enterprise is the commercial version of Puppet, an open-source software management tool. It specializes in the automation of not just the configuration process but can also be used for patching, provisioning, and deployment.
Source: www.cloudzero.com
Chef vs Puppet vs Ansible
Puppet follows a master-agent or master-slave architecture. In the case of Puppet’s architecture, the master machine serves as the platform for running the Puppet server. The client machines provide the platforms for running Puppet clients as agents. In addition, the requirement of signing a certificate between the master machine and the agent adds complexity. Therefore,...
Source: www.whizlabs.com

Social recommendations and mentions

Based on our record, Puppet Enterprise seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

Puppet Enterprise mentions (1)

  • Installing Puppet Enterprise 2021
    Now that the system requirements have been verified we need to download the Puppet Enterprise installer. To download the installer, go to the Puppet website to access the free 10 node trial (https://puppet.com/try-puppet/puppet-enterprise). - Source: dev.to / over 2 years ago

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Puppet Enterprise, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ansible - Radically simple configuration-management, application deployment, task-execution, and multi-node orchestration engine

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Terraform - Tool for building, changing, and versioning infrastructure safely and efficiently.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Rancher - Open Source Platform for Running a Private Container Service

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