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ManageEngine ServiceDesk Plus VS Netomi

Compare ManageEngine ServiceDesk Plus VS Netomi and see what are their differences

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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Netomi logo Netomi

Our AI customer service and support platform helps you take care of the customers you have worked so hard to win. Learn about Netomi and request a demo now.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Netomi Landing page
    Landing page //
    2023-06-21

Netomi will allow your customer service team to have the ability to delight your customers with automatic resolution. Provide automatic, personalized and contextual resolutions to customer service tickets across email, chat and social. Introduce proactive, predictive care to resolve issues before they even happen.

Our enterprise-grade platform is industrial-scale without industrial weight. We make it as easy as possible to configure, manage and train the AI, and launch within seconds. A company does not need technical staff to use the platform – it can be used and run by customer support agents and their managers. We work beautifully in the channels where your customers are today, so you can support everyone, everywhere, anytime.

We resolve issues for your customers with precision and speed. We integrate with enterprise-grade back-end systems including Order Management Systems, CRM platforms, Inventory Management systems and more to provide real-time real value to your customers. Out-of-the-box integrations include Shopify, Magento, Demandware and many others, and we can integrate with any bespoke system that has a well-defined API.

ManageEngine ServiceDesk Plus

Website
manageengine.com
Pricing URL
Official ManageEngine ServiceDesk Plus Pricing
$ Details
freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Release Date
-
Edit details

Netomi

Website
netomi.com
Pricing URL
-
$ Details
-
Platforms
Shopify Magento Demandware
Release Date
2019 July
Edit details

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Netomi features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Netomi videos

+ Add

Saving Customers & Agents Time with AI: Puneet Mehta at Netomi

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Netomi)

ManageEngine ServiceDesk Plus

Netomi

Help Desk
100 100%
Help Desk
0% 0
Customer Support
0 0%
Customer Support
100% 100
Service Desk
100 100%
Service Desk
0% 0
Tool
0 0%
Tool
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Netomi

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Netomi Reviews

We have no reviews of Netomi yet.
Be the first one to post

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Netomi, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Action.ai - Action.ai is another conversational AI platform that allows businesses to create and maintain language classifiers through conversational interfaces like chatbots and virtual assistants.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Khoros Marketing - Khoros community and social media management software that makes it easy for marketing and support teams to deliver the best customer experiences.

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