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ManageEngine ServiceDesk Plus VS MSP360

Compare ManageEngine ServiceDesk Plus VS MSP360 and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

MSP360 logo MSP360

MSP360 (CloudBerry) Backup is a platform that comes with a managed backup service and delivers data protection to users.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • MSP360 Landing page
    Landing page //
    2023-10-19

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

MSP360 features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

MSP360 videos

No MSP360 videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and MSP360)

ManageEngine ServiceDesk Plus

MSP360

Help Desk
100 100%
Help Desk
0% 0
Cloud Storage
0 0%
Cloud Storage
100% 100
Monitoring Tools
58 58%
Monitoring Tools
42% 42
Service Desk
100 100%
Service Desk
0% 0

User comments

Share your experience with using ManageEngine ServiceDesk Plus and MSP360. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and MSP360

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

MSP360 Reviews

15 Best Acronis Alternatives 2022
One other important distinction between this solution and the Acronis is that MSP360 allows users to choose from a wide variety of third-party cloud storage resources or other vendors and local storage you might have available.
Source: rigorousthemes.com

Social recommendations and mentions

Based on our record, MSP360 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

MSP360 mentions (1)

  • best app for b2 backups
    Check out MSP360 (previously Cloudberry backup) . I used this product exclusively back in the day for my customers and it's only gotten better. It's a great managed cloud backup application. The initial setup can challenge the non-tech user, but other than that, it's intuitive. You can also white-label it. Supports Mac, Linux, Windows. Not free, but very good. Source: about 2 years ago

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and MSP360, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Acronis Backup and Recovery - Acronis Backup is a data recovery solution that offers more ways of storing and recovering drives, folders and files as compared to other similar solutions.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

NAKIVO Backup & Replication - NAKIVO Backup & Replication offers a complete data protection feature set, including local and offsite VM backup and replication, support for live applications & databases.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

SolarWinds Backup - Modern server backup software

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