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ManageEngine ServiceDesk Plus VS SolarWinds Backup

Compare ManageEngine ServiceDesk Plus VS SolarWinds Backup and see what are their differences

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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

SolarWinds Backup logo SolarWinds Backup

Modern server backup software
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • SolarWinds Backup Landing page
    Landing page //
    2023-02-09

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

SolarWinds Backup features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

SolarWinds Backup videos

+ Add

SolarWinds Backup Review – Hear from a Real Customer

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and SolarWinds Backup)

ManageEngine ServiceDesk Plus

SolarWinds Backup

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
26 26%
Monitoring Tools
74% 74
Cloud Storage
0 0%
Cloud Storage
100% 100
Service Desk
100 100%
Service Desk
0% 0

User comments

Share your experience with using ManageEngine ServiceDesk Plus and SolarWinds Backup. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and SolarWinds Backup

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

SolarWinds Backup Reviews

Best backup software
SolarWinds Backup's cloud-first approach is ideal for businesses that operate across multiple different sites. And along with great platform and app support, it provides a handy range of data restoration services that are all easily managed from an informative centralcloud console.
Source: www.itpro.co.uk

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and SolarWinds Backup, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zerto - Virtual replication & recovery solution

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Druva inSync - Your device may be lost, but your data isn’t with Druva inSync™ Integrated backup, eDiscovery and compliance monitoring.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Macrium Reflect - Macrium Software - the creators of Macrium Reflect backup, imaging and cloning software.

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