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ManageEngine ServiceDesk Plus VS Alloy Navigator

Compare ManageEngine ServiceDesk Plus VS Alloy Navigator and see what are their differences


Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Alloy Navigator is an all-inclusive IT Service Management Software. It is an ITIL aligned IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges.
ManageEngine ServiceDesk Plus Landing Page
ManageEngine ServiceDesk Plus Landing Page
Alloy Navigator Landing Page
Alloy Navigator Landing Page

The ITSM Platform that Works for You

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Features:

Out-of-the-box ITSM and ITIL Workflows

Address recurring issues, speed-up resolution times and increase productivity with out-of-box ITIL Processes (What is ITIL?). From Incident and Request Management to SLA and Configuration Management, we’ve got you covered.

Knowledge Managementdesigned for ITSM

Leverage a central repository of technical solutions for lower support costs, faster new staff on-boarding and improve customer satisfaction.

Integrated IT Asset Management

Discover, track and manage every asset in your IT environment for complete visibility over purchasing, costs, history and more.

Complimentary Network Discovery

Effortlessly gather an in-depth inventory of your entire network including computers, network devices, and installed software.

ManageEngine ServiceDesk Plus details

Categories
Service Desk Help Desk Ticketing System Incident Management IT Service Management IT Asset Management Change Management
Website manageengine.com  
Pricing URL Official ManageEngine ServiceDesk Plus Pricing  
Details $freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Release Date-

Alloy Navigator details

Categories
IT Asset Management IT Service Management Help Desk And Ticketing Service Desk Self Service Support License Management Inventory Management
Website alloysoftware.com  
Pricing URL Official Alloy Navigator Pricing  
Details $paid Free Trial $19.0 / Monthly (per technician)
Platforms
Windows Mac OSX Linux Browser iOS Android
Release Date-

ManageEngine ServiceDesk Plus features and specs

Incident ManagementReduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
Asset ManagementOptimize asset utilization, avoid vulnerabilities, and ensure license compliance.
Project ManagementCreate projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
Problem ManagementAnalyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
CMDBVisually build relationships between CIs and analyze the business impact of any outages or change implementations.
Service catalogShowcase your available services to end users, with custom SLAs and multi-stage approvals.
Change managementStreamline planning, approval, and implementation with automated workflows.
Enterprise service managementExtend proven ITSM best practices to HR, finance, and other service delivery areas.
IT release managementMake your releases work in tandem with your change management process.

Alloy Navigator features and specs

Not specified yet

Alloy Navigator Pricing
Alloy Navigator Pricing Screenshot

ManageEngine ServiceDesk Plus videos

ServiceDesk Plus overview demo

Alloy Navigator videos

No Alloy Navigator videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity beta

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Alloy Navigator

ManageEngine ServiceDesk Plus Reviews

8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.

Alloy Navigator Reviews

  1. Our team of 10 IT technicians has been…

    Our team of 10 IT technicians has been using Alloy Navigator for almost 5 years to manage our service desk and computer assets. The product is easy to use and highly customizable. When Alloy’s sales rep told me we would be able to tweak its business logic to our needs I thought that was just a marketing pitch and perhaps it would allow me to add new fields, set up data triggers, and customize email notification, pretty much like almost any other product on the market. I was in for a big surprise! Not only Alloy is capable of all of the above, but it also allowed us to add new business actions, each with its own unique data entry form and with completely custom logic. Talk about fitting like a glove! Today Alloy does everything we need – helps us track our laptops and workstations, convert email to tickets, handle level 3 escalations, monitor our internal SLAs, email out performance reports, and much much more. This wouldn’t be a complete package if it didn’t come with excellent training (oh, so invaluable!) and very personable customer support.

    👍 Pros:    User-friendly|Great customer support|100% customizable|Easy integration

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Alloy Navigator, you can also consider the following products

HarmonyPSA - HarmonyPSA - Professional Services Automation (PSA) for IT Businesses

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Accelo - Cloud-based platform to automate professional service business using integrated technologies to run sales, projects and time billing.

User comments

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