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MailScout VS HelpScout

Compare MailScout VS HelpScout and see what are their differences

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Industry's first context-aware Helpdesk Software featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

MailScout logo MailScout

Simple yet powerful tool for cold email outreach for sales and marketing. Auto follow-up sequence, real time email tracking and more. Get early access today!

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • MailScout Landing page
    Landing page //
    2023-10-08

Eliminate all the guesswork and stop wondering if the recipient “got your email” or if they found it interesting. MailScout activity stream automatically logs each email’s history inside your Gmail or MailScout app.

  • Know the second a prospect opens your email.
  • Know exactly when prospects click the link inside.
  • See entire tracking history at a glance.

Increase your email’s open-rate by sending at right date and time. Schedule an email if you’re trying to talk to someone in a different time zone, nag someone about an event, or just a simple reminder to self.

  • Increase email open rate and conversion rate.
  • Perfect for different timezone communication.
  • Schedule email to remind meeting, event or task.

Send a series of follow-up email sequence to your prospect so you never lose touch. Tailor each message, choose exactly when it gets sent, and move on.

  • Send email on autopilot and save your time.
  • Use email tracking to find better performing sequence.
  • Works inside Gmail/G Suite out-of-the-box.
  • HelpScout Landing page
    Landing page //
    2023-07-14

MailScout

Website
mailscout.io
Pricing URL
Official MailScout Pricing
$ Details
freemium $14.99 / Monthly (1 User)
Platforms
Browser Google Chrome JavaScript Web Cross Platform PHP Slack Laravel Node JS Cloud ReactJS Apache Linux AWS GMail Docker
Release Date
2020 May
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

MailScout features and specs

  • Easy to Set-up and use: Get started in under a minute
  • Clean UI: Easy to navigate and use
  • Analytics and Reporting: Yes
  • Free Trial: Yes
  • Integrations: G Suite : Gmail, Google Calendar, Google Contacts
  • Mobile prioritized UI: Responsive design optimized for mobile devices

HelpScout features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to MailScout and HelpScout)

MailScout

HelpScout

Email Productivity
100 100%
Email Productivity
0% 0
Help Desk
0 0%
Help Desk
100% 100
CRM
100 100%
CRM
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using MailScout and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare MailScout and HelpScout

MailScout Reviews

We have no reviews of MailScout yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

MailScout mentions (0)

We have not tracked any mentions of MailScout yet. Tracking of MailScout recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing MailScout and HelpScout, you can also consider the following products

MailTag - MailTag is your all-in-one free Chrome extension for email tracking, scheduling, and auto follow-up.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mailtrack.io - The best email tracking solution I've found. Free

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Streak - Manage customers inside Gmail

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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