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HelpScout VS Mailtrack.io

Compare HelpScout VS Mailtrack.io and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Mailtrack.io logo Mailtrack.io

The best email tracking solution I've found. Free
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Mailtrack.io Landing page
    Landing page //
    2023-09-28

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Mailtrack.io videos

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Mailtrack.io

Category Popularity

0-100% (relative to HelpScout and Mailtrack.io)

HelpScout

Mailtrack.io

Help Desk
100 100%
Help Desk
0% 0
Email Productivity
0 0%
Email Productivity
100% 100
Customer Support
100 100%
Customer Support
0% 0
CRM
0 0%
CRM
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Mailtrack.io

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Mailtrack.io Reviews

The 24 Best Email Marketing Tools
Hi Emmery – ah, that makes sense! I was thrown off by your reference to Mailtrack. I don’t think there are limits on the A/B Split and Multivariate Test Duration calculator itself, but would recommend double-checking with the vendor to be sure: https://vwo.com/contact-us/
Source: webbiquity.com

Social recommendations and mentions

Based on our record, Mailtrack.io should be more popular than HelpScout. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Mailtrack.io mentions (10)

  • Experienced remote worker going full freelancer. Any advice for cold outreach?
    If you ar eusing GMAIL, install this https://mailtrack.io/en/ it will send you notifications if your prospect is reading your emails. Hence it will be a basis on how will you make your followups. Also it is sending you notifications on hw many times they viewed your email. Source: 12 months ago
  • I receive 2-3 emails like this one everyday, is it a phishing attempt? Look at the year at the bottom
    Somebody didn't inform these guys or their millions of users that their email tracking program for Gmail isn't actually working then. Source: over 1 year ago
  • What tools allow you to track scheduled emails?
    We use https://mailtrack.io/en/ it works beautifully. Source: over 1 year ago
  • Don’t neglect getting PR for your brand. Here’s how we get free PR.
    MailTrack.io for Gmail to see if they opened and read it so I can tailor my follow-ups. Source: almost 2 years ago
  • Afternoon random discussion - Jun 23, 2022
    Anyone here using pro/advanced Mailtrack ? Is it worth it? I wanna know if you can actually monitor which recipient/s na ang nagopen ng email. 😓. Source: almost 2 years ago
View more

What are some alternatives?

When comparing HelpScout and Mailtrack.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Saleshandy - Saleshandy is a cold email outreach platform that enables marketing and sales teams to scale their email outreach operations seamlessly.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Yesware - Sell smarter with email tracking and more

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Mixmax - At Mixmax, our mission is to change how the world communicates. We’re an email productivity platform that helps sales, customer success, and recruiting teams do their jobs better.

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