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Mailgun VS HelpScout

Compare Mailgun VS HelpScout and see what are their differences

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Mailgun logo Mailgun

A set of powerful APIs that enable you to send, receive and track email from your app effortlessly whether you use Python, Ruby, PHP, C#, Node.js or Java.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Mailgun Landing page
    Landing page //
    2023-07-16
  • HelpScout Landing page
    Landing page //
    2023-07-14

Mailgun videos

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Introducing the new Mailgun

More videos:

  • Review - Why Emails are sent to Spam! Even with Premium Services Like Amazon SES, Sendgrid, Gsuite, Mailgun
  • Review - Getting Started with Mailgun

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Mailgun and HelpScout)

Mailgun

HelpScout

Email Marketing
100 100%
Email Marketing
0% 0
Help Desk
0 0%
Help Desk
100% 100
Email Marketing Platforms
100 100%
Email Marketing Platforms
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mailgun and HelpScout

Mailgun Reviews

Transactional email providers for indie businesses 2020
Mailgun’s one dedicated IP address starts with the Foundation plan ($35) for 100k emails and up ($75). You might consider going for the growth plan ($80) already with 1000 email address validations included.
Source: nts.strzibny.name
10 Top Mailgun Alternatives | Most Affordable Competitors 2019
Mailgun SMTP is receiving 5 star reviews from people around the world. They are showering all the love, and support on Mailgun for their excellent service, features and usability.
Source: www.formget.com
The 36 Best Marketing Automation Tools to Use in 2020
Mailgun is an email infrastructure and transactional email platform built for developers that need a simple email API integration to send, receive, and track email with their app regardless of what programming language they use. Mailgun offers a flexible pricing model that starts at as low as $5/month for 10,000 emails.
Source: encharge.io
8 Most Reliable Mandrill Alternative SMTP Relays
Mailgun can push a webhook to the user’s app ( like EasySendy Pro), whenever an action takes place on the sent emails. The MailGun API offers much more than just sending the emails. Users can send up to a thousand personalized email messages with a single API call, making it effortless to send out bulk mailings from an app. Moreover, users can use tags to segregate their...
Source: easysendy.com
7 Best Transactional Email Services: Sendgrid vs. Mandrill & More
Hi, I use Mailgun for sending transactional mails and send around 2k mails per week and we are on shared IP and so, I am facing some issues like ESP throttling issues, because of the others who are using the same as I do. I have to get my shared IP changed every time I ran into these kind of issues. Mailgun recommends to use a dedicated IP when you send more than 5k mails...
Source: www.ventureharbour.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Mailgun should be more popular than HelpScout. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mailgun mentions (11)

  • The 7 best transactional email services for developers in 2023
    Mailgun from Sinch is a well-established, developer-focused email service that's been in business since 2010. It powers email delivery for some large, well-known companies including Lyft, American Express, and Wikipedia. As a developer-focused tool, Mailgun is fast to get started with and integrate into your product. It's an excellent offering if you're looking for a reliable, easy-to-use product. - Source: dev.to / 7 months ago
  • Mailgun REST API integration from serverless node.js
    In this Mailgun integration example we'll show how easy it is to create and deploy a complete serverless backend that integrates with the Mailgun SaaS API for sending email messages to your users. - Source: dev.to / over 1 year ago
  • Self-hosted email is the hardest it's ever been, but also the easiest
    Another solution to this problem is relaying through services which will do the heavy lifting for you (this was been discussed in the original thread, here and in the article I wrote). So far people have suggested - ImprovMX (https://improvmx.com) - Mailgun (https://mailgun.com) As any others come in I will update this comment (until I can't, anyway) and the article as a reference. - Source: Hacker News / over 1 year ago
  • Anyone else getting bombarded with invoice spam emails? I’m using a custom domain. These have been relentless for months.
    Sure. I have an account with mailgun, though I have heard good things about sendgrid as well. It costs me $35/mo, but I use the account as part of the management of a phpbb forum I host, but I have a patreon for that that covers the expenses. If I didn't have that patreon, I would have to think pretty hard about how to proceed. Source: over 1 year ago
  • SWBC wants to spoof emails in our domain to our customers, and wants us to add them to our SPF records
    As you can see, "mailgun.com" the "leading email delivery service for companies around the world" is included in their SPF despite not being them, precisely so they can spoof being Edward Jones, presumably in some marketing effort:. Source: almost 2 years ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Mailgun and HelpScout, you can also consider the following products

SendGrid - Learn why more developers choose SendGrid for their email deliverability service to send transactional emails triggered by web apps. Get started for free

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Brevo - Innovative online Email Marketing solution to manage your contacts, create & send your newsletters and track your results. More than 80 000 clients. Best prices and attractive features.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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