Software Alternatives, Accelerators & Startups

LivePerson VS Fuse IM

Compare LivePerson VS Fuse IM and see what are their differences

LivePerson logo LivePerson

Delivering revenue, loyalty & engagement for brands using Conversational AI.

Fuse IM logo Fuse IM

One inbox customer messaging for sales & marketing that reduces workload so that you can move faster with Live Chat, Help Center and AI Automation.
  • LivePerson Landing page
    Landing page //
    2023-10-11

  • Fuse IM Landing page
    Landing page //
    2023-05-16

A customer service platform for startups and small businesses that reduces workload and helps you resolve issues faster. Fuse IM integrates conversations, a shared inbox, and your own help center to help automate your customer support.

Customizable.

A Messenger that can not only match your brand; a customizable home screen enables you to display information and actions to visitors and customers that are important to you.

Messaging your own way.

Our Message Flows give you control over how messages should reach you, so you can work the way you need to, whether that's with open live chat, one-way messages, AI-first handling, and conversations that remain closed. You can even disable chat buttons and create something bespoke.

AI-powered answers and conversations.

Provide instant responses to common questions using the content in your help center or pages you import. There's no setup or training required, so you can get going in minutes. Seamlessly take over conversations when you're ready to jump in.

LivePerson

$ Details
-
Platforms
-
Release Date
-

Fuse IM

Website
fuse.chat
$ Details
freemium $45.0 / Monthly (Pro, 5 Users, Unlimited Messages, Unlimited Contacts)
Platforms
Web Browser REST API JavaScript Windows iOS Android
Release Date
2020 June

LivePerson videos

How LivePerson is Tailoring its Conversational Platform Using OpenFaaS - Simon Pelczer

More videos:

  • Review - d!talk Talk Robert LoCascio, LivePerson Inc.
  • Review - Bank of America + LivePerson + TTEC Fraud Review

Fuse IM videos

No Fuse IM videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to LivePerson and Fuse IM)
Live Chat
91 91%
9% 9
Customer Support
91 91%
9% 9
CRM
86 86%
14% 14
Help Desk
100 100%
0% 0

Questions and Answers

As answered by people managing LivePerson and Fuse IM.

What makes your product unique?

Fuse IM's answer:

Fuse IM stands out from other customer service platforms due to its distinctive features and capabilities. These are the three key factors that set Fuse IM apart:

  • Advanced AI Assistance: Fuse IM utilizes cutting-edge artificial intelligence to provide smart and efficient customer support. The AI-powered system can instantly answer customers' queries from your integrated help center and assist your team when responding from the inbox.

  • User-Designed Chat Box: With Fuse IM, you can go beyond branding customization and design your own user interface (UI) for the chat box. Promote your own content and calls to action first, creating a unique and personalized experience.

  • Tailored Messaging Options: Fuse IM understands that businesses have diverse messaging requirements. Whether you prefer open live chat, one-way messages, or a combination of both, Fuse IM gives you flexible messaging options that align with your specific needs, ensuring seamless communication within your sales and support funnels.

Fuse IM stands out with advanced AI assistance, a user-designed chat box, and tailored messaging options, making it a unique and powerful customer service platform.

User comments

Share your experience with using LivePerson and Fuse IM. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing LivePerson and Fuse IM, you can also consider the following products

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GoSquared Live Chat - Beautiful, simple, and free live chat for your website

Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Drift - A messaging app that helps you grow your business.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.