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LiveChatAlternative.com VS LivePerson

Compare LiveChatAlternative.com VS LivePerson and see what are their differences

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LiveChatAlternative.com logo LiveChatAlternative.com

Live Chat Alternative with voice capabilities. Convert more website visitors with a voice conversation.

LivePerson logo LivePerson

Delivering revenue, loyalty & engagement for brands using Conversational AI.
  • LiveChatAlternative.com Landing page
    Landing page //
    2021-09-04

Live Chat Alternative is a software that helps you convert more website visitors through personal voice conversations.

Live Chat Alternative is like chat software (LiveChat inc, Intercom, Tawk.to…) but targeting industries that mainly use phone lines for communication. In these industries voice conversation is a key element in the customer engagement process (e.g Travel industry, Financial industry, E-Government, and other similar industries).

Live Chat Alternative allows site visitors to initiate a personal voice conversation with the company's representatives. They can initiate calls free of charge from anywhere in the world and from any device they are currently using to browse on(laptop, tablet, mobile phone...) without installing any app. Our software connects site visitors directly to the existing telephone lines of companies and makes it possible for the company to start using Live Chat Alternative without changing their daily workflow routine.

The benefit for companies is that they increase their website conversion rates but keep the same daily workflow.

  • LivePerson Landing page
    Landing page //
    2023-10-11

  www.solutions.liveperson.comSoftware by LivePerson

LiveChatAlternative.com

Website
livechatalternative.com
Pricing URL
Official LiveChatAlternative.com Pricing
$ Details
freemium $11.0 / Monthly (Starter Business Plan, 60 Minutes of Inbound Calls)
Platforms
Browser Wix Shopify BigCommerce Wordpress Windows Linux Mac OSX Android iOS REST API WooCommerce Google Chrome Firefox Cross Platform Safari iPhone Magento Internet Explorer Opencart Weebly
Release Date
2020 January
Edit details

LivePerson

Website
liveperson.com
Pricing URL
Official LivePerson Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

LiveChatAlternative.com features and specs

  • Easy to Set-up and use
    less than 5 min setup
  • Free Trial
  • Clean UI
    Easy to navigate and use
  • Integrations
    Designed to Integrate Seamlessly with Your Favorite Tools
  • Analytics and Reporting
    Customer GEO Location Data, Call recording, Marketing data, Call ring time, Call length and more
  • Headquarters
    San Francisco, CA
  • Mobile prioritized UI
  • GDPR Compliant
    All message processing is fully GDPR compliant as we provide a data processing agreement. We only save data when it's necessary.

LivePerson features and specs

  • Real-Time Messaging
    LivePerson provides real-time messaging capabilities that allow businesses to interact with customers instantly through various channels, improving customer satisfaction and engagement.
  • AI & Automation
    The platform offers advanced AI and automation features to streamline customer interactions, automate routine tasks, and provide 24/7 customer service, reducing the need for human intervention.
  • Multi-Channel Support
    LivePerson supports multiple communication channels including web, mobile, app messaging, social media, and more, ensuring a seamless and unified customer experience.
  • Analytics and Reporting
    Offers robust analytics and reporting tools that provide valuable insights into customer interactions, helping businesses improve their service and make data-driven decisions.
  • Integration Capabilities
    The platform can be integrated with various CRM, marketing, and e-commerce systems, enabling businesses to create a cohesive ecosystem for better customer management.

Possible disadvantages of LivePerson

  • Cost
    LivePerson can be expensive, particularly for small businesses or startups, due to its advanced features and scalability.
  • Complexity
    The platform may have a steep learning curve and require significant time to set up and configure properly, which can be challenging for users with limited technical expertise.
  • Customization Limits
    While LivePerson offers various customization options, it may not meet all specific needs or preferences of a business, leading to potential dissatisfaction.
  • Dependence on Internet Connection
    Being a cloud-based service, LivePerson's performance and reliability are heavily dependent on the quality and stability of the user’s internet connection.
  • Potential Over-Reliance on AI
    Over-relying on AI and automation tools may lead to less personalized interactions and could potentially reduce the human touch in customer service.

Analysis of LivePerson

Overall verdict

  • Yes, LivePerson is considered good for businesses seeking to improve and streamline customer interactions through digital channels.

Why this product is good

  • LivePerson is well-regarded for its robust customer engagement tools, employing AI and chatbots to enhance customer service.
  • It integrates with various messaging platforms, allowing businesses to engage with customers where they are most active.
  • LivePerson’s analytics provide insights into customer behavior and engagement, facilitating data-driven decision-making.

Recommended for

  • E-commerce businesses looking to enhance customer support and engagement.
  • Large enterprises wanting to integrate AI-driven chat functionalities.
  • Companies interested in leveraging data analytics to optimize customer interactions.

LiveChatAlternative.com videos

+ Add

Live Chat Alternative Demo

LivePerson videos

+ Add

How LivePerson is Tailoring its Conversational Platform Using OpenFaaS - Simon Pelczer

More videos:

  • Review - d!talk Talk Robert LoCascio, LivePerson Inc.
  • Review - Bank of America + LivePerson + TTEC Fraud Review

Category Popularity

0-100% (relative to LiveChatAlternative.com and LivePerson)

LiveChatAlternative.com

LivePerson

Customer Support
10 10%
Customer Support
90% 90
Live Chat
18 18%
Live Chat
82% 82
Customer Service
100 100%
Customer Service
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using LiveChatAlternative.com and LivePerson. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveChatAlternative.com and LivePerson

LiveChatAlternative.com Reviews

  1. Maria
    · Owner at HotelBG ·
    Working great!

    Guys, I am very pleased with the app. I provide services for hotels and I usually speak on the phone so it fits my routine perfectly! Fast install, fast results. Cheers!

    🏁 Competitors: LiveChat, Intercom, Zendesk
    👍 Pros:    Fast sales|Real-time analytics|Easy to use|Easy to get started and operate|No additional devices needed
    👎 Cons:    Can improve more

LivePerson Reviews

We have no reviews of LivePerson yet.
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What are some alternatives?

When comparing LiveChatAlternative.com and LivePerson, you can also consider the following products

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Comm100 Live Chat - Never let another customer leave your website unhappy. Use Comm100's live chat software to engage with and convert your visitors. Book your free demo today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MessageMind.ai - A full human-like customer service team, powered by AI.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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