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LiveChat VS Elfsight

Compare LiveChat VS Elfsight and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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LiveChat logo LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Elfsight logo Elfsight

All-in-One platform with 80+ widgets designed to solve any of your website tasks. Customizable Social Feeds, Reviews, Forms, Chats, and many more widgets to increase brand credibility, engage more customers, and skyrocket your sales!
  • LiveChat Landing page
    Landing page //
    2023-06-16
  • Elfsight Landing page
    Landing page //
    2022-02-02

Elfsight is a SaaS service that provides customizable & coding-free widgets for your website to help you enhance it with social feeds, reviews, forms, and other e-commerce solutions.

Elfsight Apps can be embedded to any website platform: WordPress, Shopify, Squarespace, Wix, Webflow, Weebly, BigCommerce, Google Sites, Blogger, GoDaddy, Joomla and more.

LiveChat

Website
livechat.com
Pricing URL
Official LiveChat Pricing
$ Details
paid Free Trial $20.0 / Monthly (1 agent)
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android
Release Date
2002 June
Edit details

Elfsight

Website
elfsight.com
Pricing URL
Official Elfsight Pricing
$ Details
freemium $5.0 / Monthly
Platforms
Wordpress Weebly Squarespace BigCommerce Joomla Prestashop Wix Elementor Webflow Shopify
Release Date
2013 June
Edit details

LiveChat features and specs

  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

Elfsight features and specs

  • Ease of Use
    Elfsight provides a user-friendly interface that allows for easy customization and implementation of widgets without requiring any coding knowledge.
  • Wide Range of Widgets
    Elfsight offers a diverse collection of over 80 widgets ranging from social media feeds to form builders, giving users plenty of options to enhance their websites.
  • Cross-Platform Compatibility
    Elfsight widgets are compatible with various platforms including WordPress, Shopify, and Wix, making it versatile for different types of websites.
  • High Customization
    Each widget comes with extensive customization options, allowing users to tailor the look and functionality to fit their brand's needs.
  • Responsive Design
    Widgets created with Elfsight are mobile-responsive, ensuring they look and perform well across different devices.
  • Customer Support
    Elfsight offers reliable customer support including comprehensive documentation, video tutorials, and direct customer service to assist users.

Possible disadvantages of Elfsight

  • Pricing
    While Elfsight offers a free trial, its pricing plans can become costly, especially for small businesses or individual users who need multiple widgets.
  • Limited Free Version
    The free version of Elfsight comes with limitations on the number and types of widgets available, which might not be sufficient for all users.
  • Loading Speed
    In some instances, adding multiple widgets from Elfsight can impact the website's loading speed, affecting overall performance.
  • Dependency on Third-Party
    Using an external service like Elfsight means relying on a third-party for updates and maintenance, which could be a concern for some users.
  • Customization Limitations
    Despite high customization options, certain advanced functionalities might still require additional coding or may not be supported at all.
  • Data Privacy
    As with any third-party service, there can be concerns around data privacy and security, particularly in how user data is handled and stored.

Analysis of LiveChat

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

Analysis of Elfsight

Overall verdict

  • Overall, Elfsight is considered a good choice for anyone looking to add interactive elements to their website quickly and easily. It offers a variety of widgets that are both versatile and reliable, backed by responsive customer support.

Why this product is good

  • Elfsight is a widget and app provider that helps website owners enhance functionality without coding. It offers a wide range of customizable widgets that can improve user engagement, such as Instagram feed, Google reviews, and chat functions. The platform is user-friendly, making it accessible for beginners, while offering enough customization to satisfy more advanced users. Many users appreciate its ease of integration with various website builders and content management systems.

Recommended for

  • Small to medium-sized businesses looking to enhance their website functionality without a developer.
  • Bloggers and content creators who want to increase engagement with interactive content.
  • E-commerce websites needing additional features like reviews, Instagram feeds, or support chat.
  • Web designers and developers looking for reliable third-party widgets to recommend to their clients.

LiveChat videos

+ Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos:

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

Elfsight videos

+ Add

Elfsight Review - Honest Review and Product Demo

More videos:

  • Demo - Elfsight Review - Product Demo [2020]
  • Review - Elfsight Review - Plug & Play Widgets

Category Popularity

0-100% (relative to LiveChat and Elfsight)

LiveChat

Elfsight

Customer Support
100 100%
Customer Support
0% 0
Social Media Aggregator
0 0%
Social Media Aggregator
100% 100
Live Chat
100 100%
Live Chat
0% 0
Widgets
0 0%
Widgets
100% 100

User comments

Share your experience with using LiveChat and Elfsight. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveChat and Elfsight

LiveChat Reviews

9 Best ManyChat Alternatives & Competitors in 2024
LiveChat interface is detailed and comprehensive, while also simple enough for any freelancer or business. The user interface (UI) also gives customers all the information they need to support their business on one screen, without being distracting or imposing. One of the most useful integrations is Facebook Messenger that enables you to chat with your customers from your...
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
LiveChat is another alternative to Tawk.to, but it provides more integrations. Also, LiveChat enables agents to talk with more than one customer in real-time, a significant feature for eCommerce to improve customer engagement. It also has other support tools for sales, integrations, and analytics. It is an influential Tawk.to alternative that supports many languages and...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Similar to Tawk.to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether you’re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.
Source: www.tidio.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
With HelpСrunch, you get more than just aperfect live chat solution while paying less. We can also migrate your LiveChat data for free.
Source: helpcrunch.com

Elfsight Reviews

We have no reviews of Elfsight yet.
Be the first one to post

Social recommendations and mentions

Elfsight might be a bit more popular than LiveChat. We know about 2 links to it since March 2021 and only 2 links to LiveChat. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveChat mentions (2)

  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: about 3 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo). Source: about 4 years ago

Elfsight mentions (2)

  • Is it possible to add interactive map/menu to personal Squarespace site?
    Try Elfsight apps — looks like they have a restaurant menu you could customize? Source: almost 2 years ago
  • Search Function
    I've tried a elfsight.com plug-in that uses Google's search API, however, since Google doesn't parse the data from caard pages, it is effectively useless. Source: over 2 years ago

What are some alternatives?

When comparing LiveChat and Elfsight, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Senja.io - Senja is the easiest way to collect, manage and share testimonials, online reviews and feedback from your customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Testimonial.to - Collect video testimonials in the simplest way

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Famewall.io - Famewall helps you collect text and video testimonials from customers which can be embedded to your website with no-code!

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