After a few years I still use Listary as my main search/launcher. It's very quick, has a very nice look and great system of filters and projects. There are problem with new version to be released, but I'm talking about version number 5.
Most of our client communication happened via email, slack and g'chat until I found Aligned. Conversations were easily lost, both parties lost track of important tasks and, most importantly, it was just too much email to keep track of. Now we handle onboarding and ongoing client management in Aligned. Each customer has their own space, which we create from a template. The analytics is great and really helps us see in between calls.
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