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Kustomer VS Dovetail

Compare Kustomer VS Dovetail and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Kustomer logo Kustomer

Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.

Dovetail logo Dovetail

Mobile Cloud-Based Dental Software
  • Kustomer Landing page
    Landing page //
    2023-09-22
  • Dovetail Landing page
    Landing page //
    2023-09-27

Kustomer videos

+ Add

What is Kustomer?

More videos:

  • Review - Get True Omnichannel Customer Service with Kustomer
  • Review - Customer Success QBRs (Quarterly Business Reviews) Best Practices | Chad Horenfeldt - Kustomer

Dovetail videos

+ Add

Barrell Dovetail Whiskey Review! Breaking the seal episode #58

More videos:

  • Review - Barrell Dovetail Review
  • Review - Barrell Dovetail Review

Category Popularity

0-100% (relative to Kustomer and Dovetail)

Kustomer

Dovetail

Help Desk
100 100%
Help Desk
0% 0
User Experience
0 0%
User Experience
100% 100
Analytics
100 100%
Analytics
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100

User comments

Share your experience with using Kustomer and Dovetail. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kustomer and Dovetail

Kustomer Reviews

Top 13 Freshdesk alternatives and competitors for 2024
Kustomer is a tricky one. Customer reviews compare similarly to Freshdesk, but because Meta has divested in the software, the future of Kustomer is uncertain.
Source: www.zendesk.com

Dovetail Reviews

We have no reviews of Dovetail yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Dovetail seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kustomer mentions (0)

We have not tracked any mentions of Kustomer yet. Tracking of Kustomer recommendations started around Mar 2021.

Dovetail mentions (14)

  • How to store customer interviews
    Most of my friends at Canva and Atlassian swear by Dovetail (dovetail.com) which was pretty much built for this workflow. Source: 6 months ago
  • The Best Marketing Research Tools I've Found - A post going for the 2024 AI era
    2 - DoveTail: Qual study tool; really love this one and it has a lot of features. Auto-transcription, sentiment analysis, and customizable data organization to streamline research analysis. Source: 6 months ago
  • Interview coding software
    Dovetail. We have played with this for our studies and really like it, it creates video clips out of your time stamps. https://dovetail.com/. Source: about 1 year ago
  • I tried to describe how you can use a digital whiteboard (e.g., Miro, Mural, FigJam) to tag user interviews. The main advantage is that you can quickly categorize things visually in at least three different ways, which seems useful. Any comments, shared experience, or suggestions?
    Nice way to visualize your research. There is also an app called Dovetail where you can also tag and organize findings. Source: over 1 year ago
  • Research Repositories - what are you using?
    Https://dovetailapp.com/ and https://condens.io/ (both excellent and specifically focused on user research). Source: almost 2 years ago
View more

What are some alternatives?

When comparing Kustomer and Dovetail, you can also consider the following products

Sitecore - Sitecore A/S has produced the Sitecore content management system since 1999.

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Condens.io - Make storing, analyzing and sharing all UX research data easier, faster and more enjoyable.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

EnjoyHQ - A customer research platform for product teams

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