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Kustomer VS Condens.io

Compare Kustomer VS Condens.io and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Kustomer logo Kustomer

Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.

Condens.io logo Condens.io

Make storing, analyzing and sharing all UX research data easier, faster and more enjoyable.
  • Kustomer Landing page
    Landing page //
    2023-09-22
  • Condens.io Landing page
    Landing page //
    2020-04-23

Analyze qualitative data from user research
  • Note taking and Ai-assisted tagging
  • Automated transcription and video editing
  • Digital whiteboard with affinity clusters, journey maps and more

Share findings online

  • Viewers don't need a Condens account to see findings
  • Hide participant information for data privacy
  • Use short clips and highlight reels as evidence

Build a UX research repository

  • All research insights in one place
  • Separate interface for colleagues to find existing research
  • Full control which data is shared with colleagues

Kustomer

Website
kustomer.com
Pricing URL
Official Kustomer Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Condens.io

Website
condens.io
Pricing URL
Official Condens.io Pricing
$ Details
paid Free Trial $15.0 / Monthly
Platforms
Browser Web
Release Date
2019 June
Edit details

Kustomer features and specs

No features have been listed yet.

Condens.io features and specs

  • AI-assisted tagging: Tag notes from user research quickly
  • Media highlights: Create clips from audio and video recordings
  • Affinity clustering: Cluster related evidence to come up with findings
  • Sharing: Make UX research findings accessible online
  • UX research repository: Store past research in a structured manner to find it again easily

Kustomer videos

+ Add

What is Kustomer?

More videos:

  • Review - Get True Omnichannel Customer Service with Kustomer
  • Review - Customer Success QBRs (Quarterly Business Reviews) Best Practices | Chad Horenfeldt - Kustomer

Condens.io videos

+ Add

Condens.io Demo

Category Popularity

0-100% (relative to Kustomer and Condens.io)

Kustomer

Condens.io

Help Desk
100 100%
Help Desk
0% 0
User Experience
0 0%
User Experience
100% 100
Analytics
100 100%
Analytics
0% 0
UX
0 0%
UX
100% 100

User comments

Share your experience with using Kustomer and Condens.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kustomer and Condens.io

Kustomer Reviews

Top 13 Freshdesk alternatives and competitors for 2024
Kustomer is a tricky one. Customer reviews compare similarly to Freshdesk, but because Meta has divested in the software, the future of Kustomer is uncertain.
Source: www.zendesk.com

Condens.io Reviews

We have no reviews of Condens.io yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Condens.io seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kustomer mentions (0)

We have not tracked any mentions of Kustomer yet. Tracking of Kustomer recommendations started around Mar 2021.

Condens.io mentions (3)

  • Research Repositories - what are you using?
    Https://dovetailapp.com/ and https://condens.io/ (both excellent and specifically focused on user research). Source: almost 2 years ago
  • Research repository tips
    Other options include EnjoyHQ, Aurelius, and Condens. Out of those 3, I tried Condens last year and gave up on it, because the transcription quality was sub-par. When we were considering which tool to use earlier this year, the video montage option and the ability to do the analysis fully from the tool swayed us, and we ended up picking Dovetail. So it really depends on what you want the repository to do, support... Source: over 2 years ago
  • Tools to automate analysis of interview notes?
    Look at Condens. We demo’d it last year. I like it a lot as a tool to aid in synthesis. Didn’t end up going with it because it didn’t meet all of our requirements as a team, but I was still very impressed. Source: about 3 years ago

What are some alternatives?

When comparing Kustomer and Condens.io, you can also consider the following products

Sitecore - Sitecore A/S has produced the Sitecore content management system since 1999.

Dovetail - Mobile Cloud-Based Dental Software

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

EnjoyHQ - A customer research platform for product teams

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

UserBit - A full-stack qualitative research platform for UX & product teams.

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