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KrispCall VS Genesys Engage

Compare KrispCall VS Genesys Engage and see what are their differences

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The platform for exceptional customer service at scale. featured
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KrispCall logo KrispCall

Virtual cloud phone system for business

Genesys Engage logo Genesys Engage

Contact Center Operations
  • KrispCall Landing page
    Landing page //
    2022-07-12

KrispCall is a modern virtual cloud phone system that provides the most reliable and affordable cloud telephony service for businesses of all sizes and types.

It's integrated call contact center software with support for CRM integration, allows you to unleash a plethora of features useful for your business communication. With features like Shared Numbers, Number Porting, Interactive Voice Response (IVR), Intelligent Call Routing, Customized Greetings, Call Recording, and the most sought-after Unified Callbox, KrispCall is proving to be one of the best business phone systems.

With KrispCall, you can manage your personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). You can get global numbers instantly from more than 100 countries which allows you expand your business internationally.

A service that fits right into your pocket. Our mobile app lets you access all the features easily and helps you connect with your customers effortlessly through mobile phone.

  • Genesys Engage Landing page
    Landing page //
    2023-08-03

KrispCall features and specs

  • Unified Callbox: Yes
  • Call Monitoring: Yes
  • Shared Number: Yes
  • Global Calling: Yes
  • Call Forward: Yes
  • Call Recording: Yes
  • Call Analytics and Reporting: Yes
  • Call Transfer: Yes
  • Call Conferencing: Yes
  • Telephony: Yes
  • Call Recording: Yes
  • Toll-Free Numbers (Voice, SMS &MS): Yes
  • Local Number (SMS & Voice): Yes
  • Mobile Numbers (Voice, SMS & MMS): Yes
  • National Number (Voice): Yes
  • Click to Call Widget: Yes

Genesys Engage features and specs

No features have been listed yet.

KrispCall videos

+ Add

How to get a virtual phone number from KrispCall?

More videos:

  • Tutorial - How to Sign Up to KrispCall Virtual Cloud Phone System?

Genesys Engage videos

+ Add

Genesys Engage on Azure: Create memorable customer experiences

Category Popularity

0-100% (relative to KrispCall and Genesys Engage)

KrispCall

Genesys Engage

Communication
45 45%
Communication
55% 55
VoIP
100 100%
VoIP
0% 0
Customer Support
0 0%
Customer Support
100% 100
Enterprise Communication
44 44%
Enterprise Communication
56% 56

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare KrispCall and Genesys Engage

KrispCall Reviews

  1. Worth every penny

    I'm a small BPO business owner and I found KrispCall really easy to use. It's saved me a ton of time and it has helped me get in contact with potential customers. It's been worth every penny.

    🏁 Competitors: SnapCall, Dialpad
    👍 Pros:    Secure and easy to use|Best customer support|Great user experience
  2. Glad I found Krispcall.

    "I'm glad I found KrispCall!" We've been using them for a few months and are quite pleased with our decision to switch.

    🏁 Competitors: RingCentral, Dialpad
    👍 Pros:    Unified callbox|Ivr|Intelligent call routing|Contact tagging
    👎 Cons:    Limited integrations|Ring strategy
  3. I'm impressed with the esase of its use

    I work in a call center, and many of our clients are always from overseas. We've been using KrispCall for the last three months, and it's helped me and my team manage our department smoothly 24/7 without any call dropouts or call hold issues. It's far more convenient and user-friendly than a traditional phone system. Customer service is also very friendly and willing to assist.

    🏁 Competitors: RingCentral
    👍 Pros:    Call recording|Ivr|Smooth call transfer|Shared number|Unified callbox
    👎 Cons:    Limited intregation

Genesys Engage Reviews

We have no reviews of Genesys Engage yet.
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What are some alternatives?

When comparing KrispCall and Genesys Engage, you can also consider the following products

CallHippo - Easy to use Phone System with World-Class Support

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Callmama - Get cheap international calling, international virtual number, Call Mama Gives an added advantage to send message and make calls to non-user of Callmama App.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Numero eSIM - Numero eSIM is a phone-number app that makes voice and data possible anywhere in the world, for free.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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