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KrispCall VS NICE inContact

Compare KrispCall VS NICE inContact and see what are their differences

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KrispCall logo KrispCall

Virtual cloud phone system for business

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • KrispCall Landing page
    Landing page //
    2022-07-12

KrispCall is a modern virtual cloud phone system that provides the most reliable and affordable cloud telephony service for businesses of all sizes and types.

It's integrated call contact center software with support for CRM integration, allows you to unleash a plethora of features useful for your business communication. With features like Shared Numbers, Number Porting, Interactive Voice Response (IVR), Intelligent Call Routing, Customized Greetings, Call Recording, and the most sought-after Unified Callbox, KrispCall is proving to be one of the best business phone systems.

With KrispCall, you can manage your personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). You can get global numbers instantly from more than 100 countries which allows you expand your business internationally.

A service that fits right into your pocket. Our mobile app lets you access all the features easily and helps you connect with your customers effortlessly through mobile phone.

  • NICE inContact Landing page
    Landing page //
    2023-10-04

KrispCall features and specs

  • Unified Callbox: Yes
  • Call Monitoring: Yes
  • Shared Number: Yes
  • Global Calling: Yes
  • Call Forward: Yes
  • Call Recording: Yes
  • Call Analytics and Reporting: Yes
  • Call Transfer: Yes
  • Call Conferencing: Yes
  • Telephony: Yes
  • Call Recording: Yes
  • Toll-Free Numbers (Voice, SMS &MS): Yes
  • Local Number (SMS & Voice): Yes
  • Mobile Numbers (Voice, SMS & MMS): Yes
  • National Number (Voice): Yes
  • Click to Call Widget: Yes

NICE inContact features and specs

No features have been listed yet.

KrispCall videos

+ Add

How to get a virtual phone number from KrispCall?

More videos:

  • Tutorial - How to Sign Up to KrispCall Virtual Cloud Phone System?

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to KrispCall and NICE inContact)

KrispCall

NICE inContact

Communication
26 26%
Communication
74% 74
VoIP
100 100%
VoIP
0% 0
Enterprise Communication
29 29%
Enterprise Communication
71% 71
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using KrispCall and NICE inContact. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare KrispCall and NICE inContact

KrispCall Reviews

  1. Worth every penny

    I'm a small BPO business owner and I found KrispCall really easy to use. It's saved me a ton of time and it has helped me get in contact with potential customers. It's been worth every penny.

    🏁 Competitors: SnapCall, Dialpad
    👍 Pros:    Secure and easy to use|Best customer support|Great user experience
  2. Glad I found Krispcall.

    "I'm glad I found KrispCall!" We've been using them for a few months and are quite pleased with our decision to switch.

    🏁 Competitors: RingCentral, Dialpad
    👍 Pros:    Unified callbox|Ivr|Intelligent call routing|Contact tagging
    👎 Cons:    Limited integrations|Ring strategy
  3. I'm impressed with the esase of its use

    I work in a call center, and many of our clients are always from overseas. We've been using KrispCall for the last three months, and it's helped me and my team manage our department smoothly 24/7 without any call dropouts or call hold issues. It's far more convenient and user-friendly than a traditional phone system. Customer service is also very friendly and willing to assist.

    🏁 Competitors: RingCentral
    👍 Pros:    Call recording|Ivr|Smooth call transfer|Shared number|Unified callbox
    👎 Cons:    Limited intregation

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing KrispCall and NICE inContact, you can also consider the following products

CallHippo - Easy to use Phone System with World-Class Support

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Callmama - Get cheap international calling, international virtual number, Call Mama Gives an added advantage to send message and make calls to non-user of Callmama App.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Numero eSIM - Numero eSIM is a phone-number app that makes voice and data possible anywhere in the world, for free.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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