Kore.ai
Dialogflow
Microsoft Bot Framework
rasa NLU
Herbie.ai
Amazon Lex
Cognigy.AI
Phonexia Voicebot Suite
Provana ICAP
Observe.AI
Prodigal
Oxus.AI
Chorus
NICE inContact
Genesys Engage
Scorebuddy
Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.
ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes.
Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
Provana ICAPBased on our record, Kore.ai seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Kore.ai, the world's leading enterprise conversational and generative AI platform and solutions provider, today announced the appointment of Devendra Kumar (DK) Sharma as president and chief operating officer (COO). As COO, he is leading Kore.ai's Go-to-Market functions, revenue growth, client success, strategy and cross-functional collaboration while driving overall operational excellence. Source: 8 months ago
Dialogflow - Conversational UX Platform. (ex API.ai)
Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.
Microsoft Bot Framework - Framework to build and connect intelligent bots.
Prodigal - A new category of Lending Intelligence; from borrower interactions
rasa NLU - A set of high level APIs for building your own language parser
Oxus.AI - Your Performance Sidekick
