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KnowledgeBase VS HelpCrunch Knowledge Base

Compare KnowledgeBase VS HelpCrunch Knowledge Base and see what are their differences

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KnowledgeBase logo KnowledgeBase

An AI-powered knowledge base software, that helps you organize your company knowledge, empower support agents and provide a self-service help center for your customers.

HelpCrunch Knowledge Base logo HelpCrunch Knowledge Base

Deliver instant answers to customers 24/7 with help articles
  • KnowledgeBase Landing page
    Landing page //
    2023-09-08

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

  1. KnowledgeBase x LiveChat integration
  2. External help center
  3. QuickAnswer
  4. Customizable help center
  5. AI-boosted, rich text editor
  6. Article management
  7. Analytics
  8. Access to KnowledgeBase Help Center
  • HelpCrunch Knowledge Base Landing page
    Landing page //
    2021-10-12

KnowledgeBase

Website
knowledgebase.com
Pricing URL
Official KnowledgeBase Pricing
$ Details
paid Free Trial $59.0 / Monthly (paid per company; all features included)
Platforms
Desktop Mobile
Release Date
2017 September
Edit details

HelpCrunch Knowledge Base

Website
helpcrunch.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

KnowledgeBase features and specs

  • KnowledgeBase x LiveChat integration
  • Customizable help center
  • AI-boosted, rich text editor
  • External help center
  • Internal workspace
  • Article management
  • Analytics

HelpCrunch Knowledge Base features and specs

  • User-Friendly Interface
    HelpCrunch Knowledge Base offers a clean and intuitive interface that makes it easy for both users and administrators to navigate and use.
  • Customization Options
    The platform provides various customization options allowing businesses to tailor the knowledge base to their branding and specific needs.
  • Integrations
    It offers seamless integrations with other tools and platforms, enhancing its utility within a company's existing workflow.
  • SEO-Friendly
    The knowledge base is designed to be SEO-friendly, which helps in improving the visibility and accessibility of articles through search engines.

Possible disadvantages of HelpCrunch Knowledge Base

  • Pricing
    The cost of using HelpCrunch Knowledge Base can be relatively high for small businesses or startups on a tight budget.
  • Limited Advanced Features
    While it covers basic knowledge base functionalities well, it might lack some advanced features that larger organizations require.
  • Learning Curve for New Users
    New users might encounter a learning curve while setting up and managing the knowledge base, especially if they are not tech-savvy.

KnowledgeBase videos

+ Add

KnowledgeBase AI-powered search feature: QuickAnswer

More videos:

  • Demo - What is KnowledgeBase? | One knowledge base, all the answers

HelpCrunch Knowledge Base videos

+ Add

HelpCrunch Knowledge Base Overview

Category Popularity

0-100% (relative to KnowledgeBase and HelpCrunch Knowledge Base)

KnowledgeBase

HelpCrunch Knowledge Base

Knowledge Base
55 55%
Knowledge Base
45% 45
Productivity
0 0%
Productivity
100% 100
Customer Support
100 100%
Customer Support
0% 0
Knowledge Management
52 52%
Knowledge Management
48% 48

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare KnowledgeBase and HelpCrunch Knowledge Base

KnowledgeBase Reviews

  1. Guest
    Decent product

    KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.

  2. Guest
    Easy to use

    The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.

    👍 Pros:    Great customer support|Good price|User friendly interface|Simple yet powerful and efficient tool
  3. Guest
    Easy and affordable

    Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.

HelpCrunch Knowledge Base Reviews

We have no reviews of HelpCrunch Knowledge Base yet.
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What are some alternatives?

When comparing KnowledgeBase and HelpCrunch Knowledge Base, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Stonly Knowledge Base - Interactive knowledge bases and help-centers

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

Stonly - Create interactive step-by-step guides

Free Knowledge Base by Dashly - Optimize your customer support with Knowledge Base by Dashly

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

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