Software Alternatives, Accelerators & Startups

Free Knowledge Base by Dashly VS KnowledgeBase

Compare Free Knowledge Base by Dashly VS KnowledgeBase and see what are their differences

Free Knowledge Base by Dashly logo Free Knowledge Base by Dashly

Optimize your customer support with Knowledge Base by Dashly

KnowledgeBase logo KnowledgeBase

An AI-powered knowledge base software, that helps you organize your company knowledge, empower support agents and provide a self-service help center for your customers.
  • Free Knowledge Base by Dashly Landing page
    Landing page //
    2023-05-06
  • KnowledgeBase Landing page
    Landing page //
    2023-09-08

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

  1. KnowledgeBase x LiveChat integration
  2. External help center
  3. QuickAnswer
  4. Customizable help center
  5. AI-boosted, rich text editor
  6. Article management
  7. Analytics
  8. Access to KnowledgeBase Help Center

Free Knowledge Base by Dashly

Website
dashly.io
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

KnowledgeBase

$ Details
paid Free Trial $59.0 / Monthly (paid per company; all features included)
Platforms
Desktop Mobile
Release Date
2017 September

Free Knowledge Base by Dashly features and specs

  • Cost-effective
    Being a free knowledge base, it reduces costs for businesses, making it accessible to smaller companies or startups.
  • Ease of Use
    Designed with a user-friendly interface, it allows for quick setup and easy management of content without needing technical expertise.
  • Integration
    Easily integrates with other Dashly tools, providing a seamless experience for users already utilizing their services.
  • Improved Customer Support
    By having an accessible repository of information, it can enhance customer service by providing instant answers to common queries.

Possible disadvantages of Free Knowledge Base by Dashly

  • Limited Customization
    Being a free tool, it may offer limited customization options compared to paid alternatives, which could be a drawback for brands seeking to highly personalize their knowledge base.
  • Scalability Issues
    As a free version, it might have limitations in terms of content volume or number of users, affecting its scalability for larger organizations.
  • Feature Constraints
    May lack advanced features that are available in paid knowledge base tools, which could be necessary for more complex requirements.
  • Potential for Ads
    Free versions of services sometimes include ads or promotional content, which might be distracting or unprofessional in a business setting.

KnowledgeBase features and specs

  • KnowledgeBase x LiveChat integration
  • Customizable help center
  • AI-boosted, rich text editor
  • External help center
  • Internal workspace
  • Article management
  • Analytics

Analysis of KnowledgeBase

Overall verdict

  • Yes, KnowledgeBase (knowledgebase.com) is generally considered a good platform for accessing information and learning materials.

Why this product is good

  • KnowledgeBase is well-regarded for its comprehensive resources, user-friendly interface, and reliable content updates. It provides extensive coverage on a variety of topics, making it a valuable resource for users seeking detailed information.

Recommended for

  • students and researchers looking for credible sources
  • professionals seeking to expand their knowledge base
  • individuals who enjoy self-paced learning and discovering new topics

Free Knowledge Base by Dashly videos

No Free Knowledge Base by Dashly videos yet. You could help us improve this page by suggesting one.

Add video

KnowledgeBase videos

KnowledgeBase AI-powered search feature: QuickAnswer

More videos:

  • Demo - What is KnowledgeBase? | One knowledge base, all the answers

Category Popularity

0-100% (relative to Free Knowledge Base by Dashly and KnowledgeBase)
Productivity
56 56%
44% 44
Knowledge Base
35 35%
65% 65
Customer Support
0 0%
100% 100
CRM
100 100%
0% 0

User comments

Share your experience with using Free Knowledge Base by Dashly and KnowledgeBase. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Free Knowledge Base by Dashly and KnowledgeBase

Free Knowledge Base by Dashly Reviews

We have no reviews of Free Knowledge Base by Dashly yet.
Be the first one to post

KnowledgeBase Reviews

  1. Decent product

    KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.

  2. Easy to use

    The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.

    👍 Pros:    Great customer support|Good price|User friendly interface|Simple yet powerful and efficient tool
  3. Easy and affordable

    Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.

What are some alternatives?

When comparing Free Knowledge Base by Dashly and KnowledgeBase, you can also consider the following products

HelpCrunch Knowledge Base - Deliver instant answers to customers 24/7 with help articles

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Stonly Knowledge Base - Interactive knowledge bases and help-centers

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

Stonly - Create interactive step-by-step guides

Nuclino - Nuclino works like a collective brain, helping teams bring all their knowledge, docs, and projects together in one place. It's a modern, simple, and blazingly fast way to collaborate.