KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.
With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.
Knowledge base for customer support
An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.
Knowledge base for SaaS products
Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.
KnowledgeBase makes knowledge management easy with some features, including:
No features have been listed yet.
KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.
The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.
Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.
Based on our record, Ghost seems to be more popular. It has been mentiond 175 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Quick aside: To go over how to find the redirect section through the Ghost interface you can check out my earlier post in this series How to Find the Redirect Section on Your Ghost Account. After this one I'll share an alternative way to do this. If you are looking for my original full post you can check out Oh No, I Need to Create Redirect Text for All My Posts!. - Source: dev.to / about 2 months ago
Ghost CMS makes it fairly easy to link your blog to your own domain and set up SSL. The ghost setup command in ghost-cli basically does it for you. However, for me it didn't automatically set up a www subdomain. So I could access, say, https://https://myblog.lol, but https://www.myblog.lol would result in a 502. I was thinking of just adding a CNAME or ALIAS record in my providers DNS settings, but that didn't... - Source: dev.to / about 1 month ago
Diversifying a lot. Next acquisition will be Ghost(https://ghost.org/) I bet. Similar DNA, fits in the portfolio (If they are trying to match the feature set of Google) and have no VC backing. - Source: Hacker News / 2 months ago
For example, if you are in a country where you can accept Stripe and are publishing a newsletter through, Substack or using the Ghost platform, enabling the ability to accept payments is a few clicks away. For those who cannot accept payment with Stripe, well, you are up the creek without a paddle. I do not know about you, but I see that as a barrier to access. - Source: dev.to / 3 months ago
Glee our dev friendly blogging setup has been undergoing a huge transformation for the last few weeks. For those who don't know, glee is a simple open source CLI tool that converts markdown posts into ghost blog posts. Check out the glee demo video when you have a moment! Glee: Dev-friendly Blogging Setup. - Source: dev.to / 4 months ago
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