Software Alternatives, Accelerators & Startups

KnowledgeBase VS Ghost

Compare KnowledgeBase VS Ghost and see what are their differences

KnowledgeBase logo KnowledgeBase

An AI-powered knowledge base software, that helps you organize your company knowledge, empower support agents and provide a self-service help center for your customers.

Ghost logo Ghost

Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.
  • KnowledgeBase Landing page
    Landing page //
    2023-09-08

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

  1. KnowledgeBase x LiveChat integration
  2. External help center
  3. QuickAnswer
  4. Customizable help center
  5. AI-boosted, rich text editor
  6. Article management
  7. Analytics
  8. Access to KnowledgeBase Help Center
  • Ghost Landing page
    Landing page //
    2022-10-10

KnowledgeBase

$ Details
paid Free Trial $59.0 / Monthly (paid per company; all features included)
Platforms
Desktop Mobile
Release Date
2017 September

Ghost

Website
ghost.org
$ Details
paid Free Trial $36.0 / Monthly (100k views/month, 2 users)
Platforms
-
Release Date
-

KnowledgeBase features and specs

  • KnowledgeBase x LiveChat integration: Yes
  • Customizable help center: Yes
  • AI-boosted, rich text editor: Yes
  • External help center: Yes
  • Internal workspace: Yes
  • Article management: Yes
  • Analytics: Yes

Ghost features and specs

No features have been listed yet.

KnowledgeBase videos

KnowledgeBase AI-powered search feature: QuickAnswer

More videos:

  • Demo - What is KnowledgeBase? | One knowledge base, all the answers

Ghost videos

Why I Moved My Blog From WordPress to Ghost

More videos:

  • Review - Ghost review - CMS for creators to build a membership

Category Popularity

0-100% (relative to KnowledgeBase and Ghost)
Knowledge Base
100 100%
0% 0
CMS
0 0%
100% 100
Knowledge Management
100 100%
0% 0
Blogging
0 0%
100% 100

User comments

Share your experience with using KnowledgeBase and Ghost. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare KnowledgeBase and Ghost

KnowledgeBase Reviews

  1. Decent product

    KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.

  2. Easy to use

    The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.

    👍 Pros:    Great customer support|Good price|User friendly interface|Simple yet powerful and efficient tool
  3. Easy and affordable

    Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.

Ghost Reviews

Top 10 Web Content Management Systems
Ghost is here as one of the first entries that can be classified as a pure headless CMS. Ghost is not only one of the best headless CMS options, but it also does so while being focused primarily on the blogger community. So if you have or are thinking about starting a large blogging operation featuring many different presentation layers, then Ghost is definitely for you....
Source: cloudzy.com
25+ Medium Alternative Platforms for Publishing Articles
Ghost open-source blogging and the indirect medium alternative platform. Its interface makes blogging easy for users, but also offers SEO tools and other plugins that are built into the platform. This makes it simple for users to publish high-quality content without technical difficulties.
Source: forgefusion.io
10 Best Medium Alternatives for Reading and Publishing
With Ghost, you’ll discover a dynamic space where you can even share newsletters and earn revenues. Plus, Ghost’s opеn-sourcе naturе providеs flеxibility and control ovеr your contеnt, making it a top choice for thosе looking to makе a mark in thе digital publishing world.
9 Best Medium Alternatives for Making Money With Your Writing in 2023
In this case, you’ll need to buy and set up a custom domain, purchase web hosting, remember to update the Ghost software, manage the content curation, and so on. You don’t need to know this right out of the gate, but you do need to be comfortable with learning.
13 Best Website Builders for Creators and Social Entrepreneurs(2023)
Ghost is a powerful app for new-media creators to publish, share, and grow a business around their content. It comes with modern tools to build a website, publish content, send newsletters & offer paid subscriptions to members.
Source: causeartist.com

Social recommendations and mentions

Based on our record, Ghost seems to be more popular. It has been mentiond 175 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

KnowledgeBase mentions (0)

We have not tracked any mentions of KnowledgeBase yet. Tracking of KnowledgeBase recommendations started around Mar 2021.

Ghost mentions (175)

  • Redirect YAML From Ghost Data Using JQ
    Quick aside: To go over how to find the redirect section through the Ghost interface you can check out my earlier post in this series How to Find the Redirect Section on Your Ghost Account. After this one I'll share an alternative way to do this. If you are looking for my original full post you can check out Oh No, I Need to Create Redirect Text for All My Posts!. - Source: dev.to / about 2 months ago
  • Setting up a www subdomain on a self-hosted Ghost blog
    Ghost CMS makes it fairly easy to link your blog to your own domain and set up SSL. The ghost setup command in ghost-cli basically does it for you. However, for me it didn't automatically set up a www subdomain. So I could access, say, https://https://myblog.lol, but https://www.myblog.lol would result in a 502. I was thinking of just adding a CNAME or ALIAS record in my providers DNS settings, but that didn't... - Source: dev.to / about 1 month ago
  • Proton and Standard Notes are joining forces
    Diversifying a lot. Next acquisition will be Ghost(https://ghost.org/) I bet. Similar DNA, fits in the portfolio (If they are trying to match the feature set of Google) and have no VC backing. - Source: Hacker News / 2 months ago
  • Why I Care Deeply About Web Accessibility And You Should Too
    For example, if you are in a country where you can accept Stripe and are publishing a newsletter through, Substack or using the Ghost platform, enabling the ability to accept payments is a few clicks away. For those who cannot accept payment with Stripe, well, you are up the creek without a paddle. I do not know about you, but I see that as a barrier to access. - Source: dev.to / 3 months ago
  • Faster Blogging: A Developer's Dream Setup
    Glee our dev friendly blogging setup has been undergoing a huge transformation for the last few weeks. For those who don't know, glee is a simple open source CLI tool that converts markdown posts into ghost blog posts. Check out the glee demo video when you have a moment! Glee: Dev-friendly Blogging Setup. - Source: dev.to / 4 months ago
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What are some alternatives?

When comparing KnowledgeBase and Ghost, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Stonly - Create interactive step-by-step guides

Medium - Welcome to Medium, a place to read, write, and interact with the stories that matter most to you.

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

Tumblr - A feature rich and free blog hosting platform offering professional and fully customizable templates, bookmarklets, photos, mobile apps, and social network integration.