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KnowledgeBase VS Customerly Knowledge Base Platform

Compare KnowledgeBase VS Customerly Knowledge Base Platform and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

KnowledgeBase logo KnowledgeBase

An AI-powered knowledge base software, that helps you organize your company knowledge, empower support agents and provide a self-service help center for your customers.

Customerly Knowledge Base Platform logo Customerly Knowledge Base Platform

Free of charge knowledge base tool to reduce support tickets
  • KnowledgeBase Landing page
    Landing page //
    2023-09-08

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

  1. KnowledgeBase x LiveChat integration
  2. External help center
  3. QuickAnswer
  4. Customizable help center
  5. AI-boosted, rich text editor
  6. Article management
  7. Analytics
  8. Access to KnowledgeBase Help Center
  • Customerly Knowledge Base Platform Landing page
    Landing page //
    2023-10-10

KnowledgeBase

Website
knowledgebase.com
Pricing URL
Official KnowledgeBase Pricing
$ Details
paid Free Trial $59.0 / Monthly (paid per company; all features included)
Platforms
Desktop Mobile
Release Date
2017 September
Edit details

Customerly Knowledge Base Platform

Website
customerly.io
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

KnowledgeBase features and specs

  • KnowledgeBase x LiveChat integration
  • Customizable help center
  • AI-boosted, rich text editor
  • External help center
  • Internal workspace
  • Article management
  • Analytics

Customerly Knowledge Base Platform features and specs

  • User-Friendly Interface
    Customerly offers a clean and intuitive interface, making it easy for both customers and support teams to navigate and utilize effectively.
  • Customization Options
    The platform provides ample customization options, allowing businesses to tailor the knowledge base appearance and functionality to their specific needs.
  • Integration Capabilities
    Customerly integrates seamlessly with various other tools and platforms, enhancing its utility and enabling more streamlined workflows for businesses.
  • Analytics and Reporting
    The platform offers robust analytics features, providing insights into customer interactions and content performance which helps in improving knowledge base efficiency.
  • Multilingual Support
    Customerly supports multiple languages, making it a suitable choice for businesses with a global presence and diverse customer base.

Possible disadvantages of Customerly Knowledge Base Platform

  • Pricing Structure
    For smaller businesses or startups, the pricing could be on the higher side, especially when compared to other knowledge base software available in the market.
  • Learning Curve
    Despite its user-friendly interface, new users might encounter a learning curve when exploring all the features and integrations available on the platform.
  • Limited Offline Access
    The platform is primarily online, which could pose limitations for users needing offline access to the knowledge base content.
  • Feature Overload
    Some users may find the abundance of features overwhelming, particularly if they are seeking a simple, straightforward knowledge base solution.
  • Occasional Performance Issues
    Users have reported occasional performance lags, especially during high traffic periods, which can affect the accessibility and reliability of the knowledge base.

KnowledgeBase videos

+ Add

KnowledgeBase AI-powered search feature: QuickAnswer

More videos:

  • Demo - What is KnowledgeBase? | One knowledge base, all the answers

Customerly Knowledge Base Platform videos

No Customerly Knowledge Base Platform videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to KnowledgeBase and Customerly Knowledge Base Platform)

KnowledgeBase

Customerly Knowledge Base Platform

Knowledge Base
64 64%
Knowledge Base
36% 36
Customer Support
100 100%
Customer Support
0% 0
Productivity
0 0%
Productivity
100% 100
Knowledge Management
65 65%
Knowledge Management
35% 35

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare KnowledgeBase and Customerly Knowledge Base Platform

KnowledgeBase Reviews

  1. Guest
    Decent product

    KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.

  2. Guest
    Easy to use

    The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.

    👍 Pros:    Great customer support|Good price|User friendly interface|Simple yet powerful and efficient tool
  3. Guest
    Easy and affordable

    Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.

Customerly Knowledge Base Platform Reviews

We have no reviews of Customerly Knowledge Base Platform yet.
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What are some alternatives?

When comparing KnowledgeBase and Customerly Knowledge Base Platform, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

HelpCrunch Knowledge Base - Deliver instant answers to customers 24/7 with help articles

Stonly - Create interactive step-by-step guides

Stonly Knowledge Base - Interactive knowledge bases and help-centers

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

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