KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.
With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.
Knowledge base for customer support
An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.
Knowledge base for SaaS products
Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.
KnowledgeBase makes knowledge management easy with some features, including:
Cyclr is a SaaS integration toolkit for SaaS platforms and app developers, providing a complete solution to serve your customers integration needs -- all from within your application. Cyclr enables you to deliver integrations to 100s of popular apps and services with low-code and low engineering overhead. Cyclr also handle all the updates, cutting development teams integration maintenance overhead.
Integrations are created using a drag and drop designer, enabling members of your wider teams (customer success, sales and support) to build and publish new integrations and workflows in minutes.
Integrations can then be published directly into your application so your users can self-serve. This can be achieved by building your own UI on top of Cyclr's fully featured API, or through deploying their white-labelled and completely customisable embedded marketplace.
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KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.
The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.
Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.
This is the best platform to use. You can rely on this platform for different kind of work. Highly recommended
Based on our record, Cyclr seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Other good solutions with similar features would be PieSync, Automate.io, Zapier, Cyclr, Workato. All of these app integrations allow you to connect your Mailchimp account with your SaaS app (in your case with your database). Source: about 3 years ago
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