Kanban Tool might be a bit more popular than Freshservice. We know about 4 links to it since March 2021 and only 3 links to Freshservice. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're an Office 365 shop, the To Do app is a life saver (login to your email in the web, click apps on the left side, and then click To Do). There's also https://kanbantool.com/ which has a free tier. Source: over 1 year ago
Write it all down in a planner (hard copy or digital- I prefer paper because my pen-brain connection is stronger). Need to reply to an email? Schedule it for Thursday at 10am. Call a friend? Put it on the books with a time. Trash goes out on Tuesdays? Make a note with a checklist for Monday nights. For big projects with lots of steps, I use a free web-based project management tool (kanbantool.com) and project time... Source: almost 2 years ago
Kanbantool.com — Kanban board-based project management. Free, paid plans with more options. - Source: dev.to / almost 3 years ago
Also ask the developer how they want to work, and if there is a software they like to use to facilitate the work. Are they Kanban? Scrum? Waterfall? Watch a video or two on the do's and don't of the one method the Dev wants to use, so you know what to expect if your developer asks you for a "Story" or a "Task" or a "Ticket" or if you need to 'clarify acceptance criteria', which is literally what I was doing at... Source: about 3 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
KanbanFlow - KanbanFlow is a Lean project management tool allowing real-time collaboration between team members. Supports the Pomodoro technique for time tracking.
Redmine - Flexible project management web application
Basecamp - A simple and elegant project management system.
Meistertask - MeisterTask is an intuitive task management and collaboration tool.