JitBit Helpdesk
Zendesk
Freshdesk
HelpScout
osTicket
HappyFox
UseResponse
Intercom
RealEye
Hotjar
Tobii Pro Lab
GazeRecorder
Canny for Intercom
FullStory
Competitive Heatmap Analysis
Smartlook
Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".
Enterprise-grade help desk at a moderate price.
JitBit Helpdesk RealEyeNo features have been listed yet.
Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.
Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too
Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Tobii Pro Lab - Eye tracking software for behavior research. Combination with other physiological data while you design, execute, and analyze with heat maps, gaze plots.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
GazeRecorder - Our technology turns a simple webcam into a Accurate Eye-Tracker. The fast & visual way to understand user behavior. Cloud Eye-Tracking Insights Platform.
