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JitBit Helpdesk VS Guru Technolabs PMS

Compare JitBit Helpdesk VS Guru Technolabs PMS and see what are their differences

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Contents:
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  3. » Reviews
  4. » Alternatives

JitBit Helpdesk logo JitBit Helpdesk

JitBit is a web-based help desk and ticketing software solution

Guru Technolabs PMS logo Guru Technolabs PMS

Guru Technolabs PMS is a project management solution for all sizes of businesses and gives users total control over their tasks and processes.
  • JitBit Helpdesk Landing page
    Landing page //
    2018-09-30

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

  • Guru Technolabs PMS Landing page
    Landing page //
    2023-04-27

JitBit Helpdesk features and specs

  • User-Friendly Interface
    JitBit Helpdesk provides a clean and intuitive interface, making it easy for administrators and users to navigate and manage tickets without extensive training.
  • Quick Setup and Deployment
    The software can be quickly set up and integrated into existing systems, allowing organizations to start using it with minimal downtime.
  • Automation Features
    JitBit Helpdesk includes powerful automation features like automated ticket assignment and custom rules, which enhance efficiency by reducing the manual workload on support teams.
  • Multi-language Support
    The software supports multiple languages, making it suitable for global companies with diverse teams.
  • Mobile Accessibility
    JitBit Helpdesk offers mobile applications for both iOS and Android, ensuring that support staff can manage tickets and issues from anywhere.

Guru Technolabs PMS features and specs

No features have been listed yet.

Analysis of JitBit Helpdesk

Overall verdict

  • Overall, JitBit Helpdesk is a solid choice for businesses looking for an efficient and streamlined helpdesk solution. Its ease of use and feature-rich platform make it particularly appealing to small and medium-sized enterprises.

Why this product is good

  • JitBit Helpdesk is considered good because it offers a user-friendly interface, robust set of features, and reliable performance. It supports ticket management, automation of repetitive tasks, integration with various third-party applications, and a comprehensive reporting system. Additionally, it is known for quick setup and high customer satisfaction ratings.

Recommended for

  • Small to medium-sized businesses seeking an affordable and effective helpdesk solution.
  • Teams needing quick setup and intuitive user interfaces.
  • Organizations looking for integration options with existing tools and systems.

JitBit Helpdesk videos

+ Add

Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • Review - Create subtickets in Jitbit Helpdesk Software

Guru Technolabs PMS videos

No Guru Technolabs PMS videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to JitBit Helpdesk and Guru Technolabs PMS)

JitBit Helpdesk

Guru Technolabs PMS

Customer Support
100 100%
Customer Support
0% 0
Work Management
0 0%
Work Management
100% 100
Customer Service
100 100%
Customer Service
0% 0
Project Management
0 0%
Project Management
100% 100

Questions and Answers

As answered by people managing JitBit Helpdesk and Guru Technolabs PMS.

What makes your product unique?

JitBit Helpdesk's answer

Jitbit offers both SaaS and self-hosted options, very reasonably priced with an option to migrate between the two

Which are the primary technologies used for building your product?

JitBit Helpdesk's answer

ASP.NET Core, SQL Server

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare JitBit Helpdesk and Guru Technolabs PMS

JitBit Helpdesk Reviews

  1. Alexey M.
    · CTO ·
    Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: Zendesk, HelpScout
The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.
Source: www.jitbit.com

Guru Technolabs PMS Reviews

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What are some alternatives?

When comparing JitBit Helpdesk and Guru Technolabs PMS, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ServSuite - ServSuite Mobile allows users to go paperless with work orders and proposals while managing and tracking usage in the field for customer service.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Bugbase - Pest Control Management

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

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