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JitBit Helpdesk VS Feature Monkey

Compare JitBit Helpdesk VS Feature Monkey and see what are their differences

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JitBit Helpdesk logo JitBit Helpdesk

JitBit is a web-based help desk and ticketing software solution

Feature Monkey logo Feature Monkey

The feedback tracker for building better features
  • JitBit Helpdesk Landing page
    Landing page //
    2018-09-30

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

  • Feature Monkey Landing page
    Landing page //
    2023-02-20

JitBit Helpdesk videos

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Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • Review - Create subtickets in Jitbit Helpdesk Software

Feature Monkey videos

No Feature Monkey videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to JitBit Helpdesk and Feature Monkey)

JitBit Helpdesk

Feature Monkey

Customer Support
100 100%
Customer Support
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Help Desk
100 100%
Help Desk
0% 0
User Feedback
0 0%
User Feedback
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare JitBit Helpdesk and Feature Monkey

JitBit Helpdesk Reviews

  1. Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: Zendesk, HelpScout
The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.
Source: www.jitbit.com

Feature Monkey Reviews

  1. Clean dashboard experience

    Feature monkey has the cleanest way of showing accumulative data of all the posts and feature requests. Love the minimalist approach and design.

    🏁 Competitors: Canny
  2. User experience

    Feature monkey is a rich tool supporting custom widget sso login roadmap vote on behalf custom css import/export from css custom topics multi language support multiple admins private comments employee/ private feedback board email notification

    🏁 Competitors: Canny
    👍 Pros:    Highly customizable|Embeddable feedback widget|Sso login|Roadmap|Vote on behalf
    👎 Cons:    None

What are some alternatives?

When comparing JitBit Helpdesk and Feature Monkey, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Upvoty - User feedback in 1 simple overview 🔥

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Nolt - A fast & beautiful way to collect user feedback

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