JitBit Helpdesk
Freshdesk
Zendesk
HelpScout
osTicket
HappyFox
UseResponse
Intercom
EasyVista
ServiceNow
Freshservice
SolarWinds Service Desk
Jira Service Desk
ManageEngine ServiceDesk Plus
BMC Remedy
Ivanti Service Manager
Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".
Enterprise-grade help desk at a moderate price.
JitBit Helpdesk EasyVistaDespite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.
Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too
Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!