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Jira Service Desk VS Oracle NetSuite

Compare Jira Service Desk VS Oracle NetSuite and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
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Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Oracle NetSuite logo Oracle NetSuite

NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • Oracle NetSuite Landing page
    Landing page //
    2021-10-08

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

Oracle NetSuite features and specs

  • Integrated Suite
    Oracle NetSuite provides an all-in-one solution that integrates various business functions such as ERP, CRM, E-commerce, and more, reducing the need for multiple disparate systems.
  • Scalability
    The platform is highly scalable, suitable for businesses of all sizes, and can grow with the organization, accommodating increasing business needs and complexity.
  • Cloud-Based
    Being a cloud-based solution, NetSuite eliminates the need for on-premise hardware, reducing IT costs and allowing access from anywhere with an internet connection.
  • Real-time Data
    NetSuite offers real-time dashboards and analytics, providing immediate insights into business performance and helping in making informed decisions quickly.
  • Customization
    The platform is highly customizable, allowing businesses to tailor workflows, reports, and user roles to align perfectly with their unique processes.
  • Global Reach
    NetSuite supports multiple languages, currencies, and tax regulations, making it ideal for businesses that operate in multiple countries.

Possible disadvantages of Oracle NetSuite

  • Cost
    The pricing of Oracle NetSuite can be high, particularly for small to medium-sized businesses, and includes various modules that can add to overall expenses.
  • Complexity
    With its extensive feature set, NetSuite can be complex to implement and may require considerable time and resources for training staff and configuring the system.
  • Customer Support
    Some users report that customer support can be inconsistent, with longer response times and varying levels of service quality.
  • Customization Difficulty
    While highly customizable, some customizations can be difficult to implement and may require the help of specialized developers or consultants, adding to the cost.
  • Dependency on Internet
    As a cloud-based solution, NetSuite's performance is entirely dependent on the quality and reliability of the internet connection, which can be a disadvantage in areas with poor connectivity.
  • Implementation Time
    The process of fully implementing NetSuite can be lengthy, requiring significant time investment from the business, which may disrupt normal operations during the transition period.

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Oracle NetSuite videos

+ Add

Independent Review of Oracle Netsuite ERP | Small Business Accounting Software or Enterprise Ready?

More videos:

  • Review - Microsoft Dynamics 365 vs. NetSuite: An Unbiased Comparison
  • Demo - Oracle NetSuite Product Demo
  • Review - Oracle NetSuite Review: Key Modules, Pros And Cons, And Alternatives
  • Review - Oracle NetSuite ERP Implementation Challenges Revealed [Common Risks and Pitfalls]
  • Review - What is Oracle NetSuite? Introduction to NetSuite ERP for Small and Mid-Size Business

Category Popularity

0-100% (relative to Jira Service Desk and Oracle NetSuite)

Jira Service Desk

Oracle NetSuite

Help Desk
100 100%
Help Desk
0% 0
ERP
0 0%
ERP
100% 100
Customer Support
100 100%
Customer Support
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using Jira Service Desk and Oracle NetSuite. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and Oracle NetSuite

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Oracle NetSuite Reviews

Top 10 QuickBooks Alternatives (Free/Paid)
Netsuite is the best accounting software from Oracle that offers the business's financial performance in real-time and is one of the alternatives to Quickbooks Desktop. It also takes care of both account payables and receivables. NetSuite is a leading cloud-based ERP (Enterprise Resource Planning) software that offers a comprehensive suite of applications, including...
Source: www.geeksforgeeks.org
Top 9 Odoo Alternatives
NetSuite’s intelligence user interface provides users with pertinent business data within the system, allowing them to understand their tasks and how they contribute to the business. With over 24,000 customers in more than 200 countries worldwide, Oracle NetSuite has proven itself as a reliable and robust ERP solution.
Source: softwareconnect.com
9 Small Business Inventory Management Software
With NetSuite, you're getting a cloud-based financial management system that integrates seamlessly with inventory, CRM, and eCommerce. As a small business owner, this unification is pivotal for making data-driven decisions, from tracking real-time inventory to evaluating customer interaction.
Source: www.zarmoney.com
12 Best Asset Management Software For IT Teams In 2023
Why I picked NetSuite: I chose NetSuite for its ability to help organizations track depreciating assets and leased equipment like vehicles, buildings, and machinery. In my opinion, the platform is also one of the most practical, time-saving solutions to take on a variety of business functions like HR and finance.
Source: thectoclub.com
Top 10 Competitors and Alternatives to Handshake in 2022
‍NetSuite's Suite eCommerce software offers a wide range of features, and it possesses an order management system that can manage and work with orders from various mediums. NetSuite eCommerce aims to be an all-in-all eCommerce platform that doesn't require the need for integration with other platforms and mediums. It's robust and most suited for more prominent companies and...
Source: www.growmax.io

What are some alternatives?

When comparing Jira Service Desk and Oracle NetSuite, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Sage Intacct - Intacct is a cloud-based accounting and financial management system that is designed for the businesses of all levels.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SAP ERP - SAP ERP is enterprise resource planning software developed by the German company SAP SE.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Odoo - An all-integrated business app suite to unleash your growth potential.

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