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Jira Service Desk VS OpenVPN

Compare Jira Service Desk VS OpenVPN and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  3. » Reviews
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Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

OpenVPN logo OpenVPN

OpenVPN - The Open Source VPN
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • OpenVPN Landing page
    Landing page //
    2023-09-19

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

OpenVPN features and specs

  • Security
    OpenVPN uses robust encryption standards like AES-256, providing a high level of security for data transmission.
  • Open Source
    Being open-source, OpenVPN allows users to verify its code for vulnerabilities, ensuring transparency and reliability.
  • Flexibility
    OpenVPN can run on various platforms, including Windows, Mac, Linux, iOS, and Android, offering extensive compatibility.
  • Customizability
    Users can configure OpenVPN according to their specific needs, allowing advanced network setups and policies.
  • Performance
    OpenVPN offers strong performance with efficient handling of large data transmissions and support for high and stable speeds.
  • Community Support
    A large and active community provides ample resources, including tutorials, forums, and user support.
  • Cost
    As a free and open-source solution, OpenVPN significantly reduces the cost compared to many commercial VPN offerings.

Possible disadvantages of OpenVPN

  • Complex Setup
    Setting up OpenVPN can be complex and may require technical expertise, particularly for advanced configurations.
  • Resource Intensive
    OpenVPN can be resource-intensive compared to some other VPN protocols, potentially impacting the performance of older or lower-spec hardware.
  • Client Software
    The official OpenVPN client software has a less user-friendly interface compared to some commercial VPNs, possibly deterring less tech-savvy users.
  • Mobile Experience
    Although OpenVPN supports mobile devices, the user experience on mobile can be less streamlined compared to desktop environments.
  • Initial Learning Curve
    New users may find the initial learning curve steep due to the multitude of configuration options and the need for understanding networking concepts.
  • Support
    While community support is strong, there may not be as much immediate or personalized support as found with some commercial VPN services.

Analysis of OpenVPN

Overall verdict

  • OpenVPN is generally regarded as a good option for both personal and enterprise-level VPN needs. Its strong encryption, adaptability, and community support make it a preferred choice for those who need secure and reliable virtual private network services.

Why this product is good

  • OpenVPN is considered a reliable and secure VPN solution due to its strong encryption standards, open-source nature, and flexibility. It supports a variety of operating systems and devices, and can be configured to meet different security requirements. Its open-source nature allows the community to inspect, modify, and enhance the code, ensuring transparency and continuous improvement. Additionally, it offers robust support for different authentication methods and network configurations.

Recommended for

  • Individuals seeking enhanced online privacy and security.
  • Businesses looking for a scalable and secure VPN solution.
  • IT professionals who require customizable and flexible VPN configurations.
  • Users who prefer open-source software with an active development community.

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

OpenVPN videos

+ Add

OpenVPN Overview

More videos:

  • Tutorial - How to setup OpenVPN on Windows | macOS | Android | iOS - Smart DNS Proxy

Category Popularity

0-100% (relative to Jira Service Desk and OpenVPN)

Jira Service Desk

OpenVPN

Help Desk
100 100%
Help Desk
0% 0
VPN
0 0%
VPN
100% 100
Customer Support
100 100%
Customer Support
0% 0
Security & Privacy
0 0%
Security & Privacy
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and OpenVPN

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

OpenVPN Reviews

The top 10 alternatives to OpenVPN
OpenVPN is an open-source software application that provides virtual private network (VPN) services. It allows the creation of secure network connections over the internet, using a custom security protocol that utilizes SSL/TLS for key exchange. OpenVPN is capable of traversing network address translators (NATs) and firewalls, providing users with the ability to securely...
Source: www.twingate.com
Best Top 20 OpenVPN Alternatives (Pros and Cons)
OpenVPN is a virtual private network system used to create trusted end-to-end connection configuration and remote access services. As with any other VPN service, OpenVPN also has its own drawbacks. For instance, its inability to bypass particular proxy servers and complexities in user journeys lead to less user-friendliness. Therefore, we will be discussing a few...
Source: cloudinfrastructureservices.co.uk
6 Types of VPN Protocols, Compared: Which is the Best to Use?
In most cases, OpenVPN or WireGuard will be your best bet. PPTP is a protocol we don’t recommend using because of its relatively low-level encryption. However, you could try this protocol when privacy and security are not your highest priorities, such as for unblocking streams. If OpenVPN is not supported or does not work well for whatever reason, you could consider using...
Source: vpnoverview.com
OpenVPN vs WireGuard: Which protocol is best?
OpenVPN was first released in May 2001. Although the PPTP protocol had been around for five years already at this point, OpenVPN became popular because it offered stronger encryption without too much of a drop in speed. Over the years, vulnerabilities were patched and new clients were developed that brought OpenVPN support to a greater range of devices. This previously...
Source: www.comparitech.com
9 Best NordVPN Alternatives You Must Use In 2022
The next alternative to NordVPN on our list is OpenVPN. OpenVPN allows you to establish a point-to-point secure connection between your device and the Internet. It is a flexible VPN solution that can cater to business needs as well.
Source: wethegeek.com

Social recommendations and mentions

Based on our record, OpenVPN seems to be more popular. It has been mentiond 40 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

OpenVPN mentions (40)

  • Ask HN: Who is hiring? (October 2023)
    OpenVPN is hiring! https://openvpn.net/ C++ Developer in the United States. Full-time| Fully remote| Flexible work schedules Link to look at vacancy details and apply:. - Source: Hacker News / over 1 year ago
  • Are there any work arounds for the Netflix new "household" system?
    How you connect to your modem will depend on the device you are using, but for windows laptops as an example you download the OpenVPN program and input your modem details there, much like you would any other vpn service. I think there would be some guides on youtube. https://openvpn.net/. Source: almost 2 years ago
  • Can i use PFSense to control incoming user connections (without a vpn?)
    I just started playing with CloudConnexa for remotely managing my second pFSense. Really nice and is free for up to 3 concurrent users. https://openvpn.net. Can also self-host OpenVPN access server with a free 2 concurrent license. Source: about 2 years ago
  • Is the 7spotlight Markle family interview airing now? Is anyone watching and can provide comment? 👀📺
    If anyone is being blocked check out free OpenVPN. Source: about 2 years ago
  • Is it possible for a sysadmin to block only some packets from a VPN connection ?
    I too haven't used the client-nat directive in some years (I currently implement 1:1 NAT with pfsense to access my network because I'm too lazy to change the networks subnet from the default) so I decided to retest and it does appear that OpenVPN Connect clients do not properly support the client-nat directive but the traditional OpenVPN server/clients still do. I've just tested this on OpenVPN 2.6.3 Server,... Source: about 2 years ago
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What are some alternatives?

When comparing Jira Service Desk and OpenVPN, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ProtonVPN - ProtonVPN is a security focused FREE VPN service, developed by CERN and MIT scientists. Use the web anonymously, unblock websites & encrypt your connection.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hotspot Shield - Hotspot Shield is a software application developed by AnchorFree, Inc.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Psiphon - Psiphon is circumvention software for Windows and Mobile platforms that provides uncensored access to Internet content. Read more about Psiphon.

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