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Jira Service Desk VS eDesk

Compare Jira Service Desk VS eDesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

eDesk logo eDesk

Business Tools, Support, Sales, and Marketing, and Help Desk
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • eDesk Landing page
    Landing page //
    2023-09-21

Jira Service Desk videos

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Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

eDesk videos

+ Add

eDesk is the Perfect eCommerce Helpdesk For Online Sellers

More videos:

  • Demo - eDesk by xSellco - Simplifying eCommerce Support - Demo Mondays #45

Category Popularity

0-100% (relative to Jira Service Desk and eDesk)

Jira Service Desk

eDesk

Help Desk
91 91%
Help Desk
9% 9
Customer Support
80 80%
Customer Support
20% 20
Project Management
100 100%
Project Management
0% 0
Service Desk
100 100%
Service Desk
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and eDesk

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

eDesk Reviews

We have no reviews of eDesk yet.
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What are some alternatives?

When comparing Jira Service Desk and eDesk, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

EasyChannel - Simplify your multichannel eCommerce with EasyChannel.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Richpanel - Customer Data Platform for Retail

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

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