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Jira Service Desk VS Richpanel

Compare Jira Service Desk VS Richpanel and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Richpanel logo Richpanel

Customer Data Platform for Retail
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • Richpanel Landing page
    Landing page //
    2023-10-01

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Richpanel videos

+ Add

Richpanel Product Demo

More videos:

  • Review - Setup Amazing Customer Service For Your Shopify Store (Richpanel)
  • Review - Turn Customer Service Into a Revenue Channel with Richpanel — eCom Week LA 2021

Category Popularity

0-100% (relative to Jira Service Desk and Richpanel)

Jira Service Desk

Richpanel

Help Desk
95 95%
Help Desk
5% 5
Customer Support
83 83%
Customer Support
17% 17
Project Management
100 100%
Project Management
0% 0
Service Desk
100 100%
Service Desk
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and Richpanel

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Richpanel Reviews

11 Best Help Desk Software to Totally Check out in 2020!
Richpanel is a help desk software that helps you solve customer issues effortlessly without overly depending on the agents. This helps your customer service agents save their time and focus on covering more important issues. In fact, the platform claims to aid you solve 50% of the customer queries and issues without involving the agents.
Source: surveysparrow.com

What are some alternatives?

When comparing Jira Service Desk and Richpanel, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

EasyChannel - Simplify your multichannel eCommerce with EasyChannel.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

eDesk - Business Tools, Support, Sales, and Marketing, and Help Desk

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Desku.io - Customer support simplified

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