Software Alternatives, Accelerators & Startups

Jira Service Desk VS DEV.to

Compare Jira Service Desk VS DEV.to and see what are their differences

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Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

DEV.to logo DEV.to

Where software engineers connect, build their resumes, and grow.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • DEV.to Landing page
    Landing page //
    2023-05-13

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

DEV.to features and specs

  • Community Engagement
    DEV.to offers an active and supportive community of developers where users can share knowledge, seek advice, and collaborate on projects. This fosters a sense of belonging and continuous learning.
  • Ease of Use
    The platform provides a straightforward and user-friendly interface, making it easy for users to publish content, engage with other posts, and navigate through various resources.
  • Content Diversity
    DEV.to features a wide range of topics related to software development, from beginner tutorials to advanced technical articles. This diversity makes it a valuable resource for developers at all skill levels.
  • Open Source and Transparency
    DEV.to is built on open-source software, which promotes transparency and allows users to contribute to the platform’s development. This aligns with the core values of many developers.
  • Cross-Posting Capabilities
    Users can easily cross-post articles from their personal blogs or other platforms, increasing their content’s reach and visibility without significant additional effort.

Possible disadvantages of DEV.to

  • Content Quality Variation
    Given its open nature, the quality of content on DEV.to can be inconsistent. Users may need to sift through a mix of high-quality and less useful posts to find valuable information.
  • Platform-Specific Features
    Some features and optimizations are tailored specifically for the DEV.to platform, which might not translate well if the content is shared elsewhere.
  • Limited Advanced Customization
    While the platform is user-friendly, it offers limited customization options for articles and personal profiles compared to more robust blogging platforms.
  • Visibility Challenges
    With a large user base, it can be challenging for new users or less popular posts to gain traction and visibility unless they are highly engaging or promoted.
  • Distraction Potential
    The platform's social features, such as discussions and notifications, can sometimes be distracting, potentially impacting productivity for users who are easily sidetracked.

Analysis of DEV.to

Overall verdict

  • Yes, DEV.to is considered a good platform for developers looking to connect with peers, stay updated with industry trends, and share their knowledge.

Why this product is good

  • DEV.to is a popular online community for software developers where they can share articles, tutorials, and insights related to programming and technology. It's known for its supportive environment, user-friendly interface, and the diversity of content, making it a good resource for learning and networking.

Recommended for

  • Aspiring software developers seeking learning resources and mentorship.
  • Experienced developers looking to share knowledge and contribute to the community.
  • Individuals interested in keeping up with the latest trends and discussions in technology.

Jira Service Desk videos

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

DEV.to videos

Ben Halpern founder of Dev.To & The Practical Dev

Category Popularity

0-100% (relative to Jira Service Desk and DEV.to)
Help Desk
100 100%
0% 0
CMS
0 0%
100% 100
Customer Support
100 100%
0% 0
Blogging
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and DEV.to

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

DEV.to Reviews

  1. It is a nice mini-blog, it's for free and such but

    As a mini-blog, it is a nice alternative for Medium to publish and share information about programming.

    However, the community and the organization are biased toward social justice (and they are open to it). You can read its Code of Conduct, it is so vague and politically leads (I prefer a term of service because it defines fair rules for everybody). So it alienates developers that we don't care about politics in pro of people that want to talk about any other topic such as sexuality, how women are unprivileged, and such. It even mandates to use inclusive language. Good grief.

    My main complaint is the quality of the community. It is not StackOverflow (so we don't want to ask for an answer here), and most of the top topics are clickbait, such as "how to become a rockstar developer in ... days", "100 tips to become a better programmer" (and it doesn't even talk about programming).

    Technically this "mini blog" site allows us to use markdown, and it is okay. However, the whole experience is really basic. Even the template is ugly.

    🏁 Competitors: Medium
    👍 Pros:    Free
    👎 Cons:    Social justice|Basic features|Quality of content

Best Forums for Developers to Join in 2025
The 'dev.to' forum is a great place for developers to find answers, share their knowledge, and learn from others. It's a place for people to talk about their projects, ask questions, and get feedback.
Source: www.notchup.com
Top 10 Developer Communities You Should Explore
One of Dev.to’s unique features is its focus on the human side of coding. Developers often share their personal stories, career journeys, and lessons learned, creating a sense of camaraderie within the community. The platform also encourages content creators by providing a clean and user-friendly interface for writing and sharing articles.
Source: www.qodo.ai

Social recommendations and mentions

Based on our record, DEV.to seems to be more popular. It has been mentiond 512 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

DEV.to mentions (512)

  • [01] Understanding the Fundamentals of Web Development
    Now, consider a website like https://dev.to/. Unlike a static website, Dev.to is dynamic, meaning its content is constantly changing—new articles, comments, and other data are frequently added. - Source: dev.to / 26 days ago
  • What is LLM?
    Since 2022, source-available models have been gaining popularity, especially at first with BLOOM and LLaMA, though both have restrictions on the field of use. Mistral AI's models Mistral 7B and Mixtral 8x7b have the more permissive Apache License. In January 2025, DeepSeek released DeepSeek R1, a 671-billion-parameter open-weight model that performs comparably to OpenAI o1 but at a much lower cost. Since 2023,... - Source: dev.to / 1 day ago
  • My first professional portfolio site... 🎉
    The community at dev.to has always been my favourite, which is why this is the first platform I wish to share my portfolio with. Your feedback would mean a lot to me! 🙏. - Source: dev.to / 1 day ago
  • AI killed my coding brain but I’m rebuilding it
    Dev.to Good for sharing experiences, writing, and reading posts from devs across the spectrum. - Source: dev.to / 12 days ago
  • Level up your dev career with the T-shape strategy and why generalists don’t get XP boosts
    Dev.to Friendly dev content, especially helpful for beginners exploring horizontals. - Source: dev.to / 12 days ago
View more

What are some alternatives?

When comparing Jira Service Desk and DEV.to, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Medium - Welcome to Medium, a place to read, write, and interact with the stories that matter most to you.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hashnode - A friendly and inclusive Q&A network for coders