Software Alternatives & Reviews

InvGate Service Desk VS Kbee

Compare InvGate Service Desk VS Kbee and see what are their differences

InvGate Service Desk logo InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.

Kbee logo Kbee

Create a wiki in 5 minutes Kbee turns your Google Drive folders into a fast, searchable wiki for you and your team.
  • InvGate Service Desk Landing page
    Landing page //
    2022-02-10

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real-time. The system can be purchased outright as an on-premise option, or cloud-based, with an annual recurring fee. It is customizable depending on the needs of the company. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests.

  • Kbee Landing page
    Landing page //
    2020-12-21

Create a wiki instantly with no coding or learning curve necessary! Kbee turns your existing Google Drive folders and files into a professional wiki in a few clicks

Kbee helps your team find answers quickly with full-text search across all of your wiki content. Find what you're looking for effortlessly and get more done!

Kbee keeps things secure letting you decide who can access your wiki with individual & group-level permissions.

Kbee lets you edit and collaborate on wiki articles without ever leaving Google Drive. Wikis can be used for internal documentation, onboarding new employees, and everything in-between!

InvGate Service Desk

$ Details
paid Free Trial
Platforms
Browser Web Cloud Windows Linux
Release Date
2009 January

Kbee

Website
kbee.app
$ Details
paid Free Trial $19.0 / Monthly (Pro)
Platforms
Web Google Chrome
Release Date
2020 December

InvGate Service Desk features and specs

  • Ticket management: Yes
  • Gamification: Yes
  • Workflow Management: Yes
  • Workflow Automation: Yes
  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Knowledge Base: Yes
  • Asset Management: Integrated with InvGate Insight

Kbee features and specs

  • Advanced Search: Powered by Algolia
  • White Labeling: Customizes account to with homepage branding, custom URLs, and more.
  • Password & Access Management: Manage access to your wiki
  • API: Embed your wiki wherever you want

InvGate Service Desk videos

InvGate Service Desk: Product Overview

More videos:

  • Review - DEMO InvGate Service Desk
  • Review - InvGate Service Desk: Discover a new way of working
  • Review - InvGate Service Desk: Business Analytics

Kbee videos

[ENG SUB] IVY X KBEE 2020 ASEAN PRODUCT REVIEW PART.1

Category Popularity

0-100% (relative to InvGate Service Desk and Kbee)
Help Desk
72 72%
28% 28
Customer Support
100 100%
0% 0
Productivity
0 0%
100% 100
Customer Service
61 61%
39% 39

User comments

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Social recommendations and mentions

Based on our record, Kbee should be more popular than InvGate Service Desk. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

InvGate Service Desk mentions (2)

  • Ticketing services for non-IT departments?
    But you probably should take a look at Invgate Service Desk (https://invgate.com/service-desk/) ;) you'll thank me later. Source: over 1 year ago
  • Change management system for tracking etc?
    Hi there! In my company we use InvGate Service Desk. It's very friendly, very flexible and very easy to implement. We use it for change management. Source: almost 2 years ago

Kbee mentions (5)

What are some alternatives?

When comparing InvGate Service Desk and Kbee, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ProProfs Knowledge Base - ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to reduces support tickets by self-help and create online manuals, guides, wikis, documentation, FAQs and more.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

osTicket - osTicket is a widely-used open source support ticket system.

HelpCrunch Knowledge Base - Deliver instant answers to customers 24/7 with help articles