Software Alternatives, Accelerators & Startups

Intervals VS SympoQ

Compare Intervals VS SympoQ and see what are their differences

Intervals logo Intervals

Project driven time tracking with customizable workflows and detailed, meaningful reports.

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.
  • Intervals Landing page
    Landing page //
    2023-07-06

Intervals is customizable time tracking and task management software built for the unique needs of small teams. Includes everything you need to take a project from inception to completion with powerful productivity reporting. Includes project budgets, a work request queue, Gantt charts, invoicing, a mobile app and more.

Ideal for consultants, web developers, creative agencies, IT services firms, and communications companies. Especially if you bill for your time. Flexible usage based pricing tiers that don't charge per person.

  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

Intervals

$ Details
paid Free Trial $29.0 / Monthly
Platforms
Browser iOS Android
Release Date
2006 June

SympoQ

Website
sympoq.com
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May

Intervals features and specs

  • Timesheets: Yes
  • Reports: Yes
  • Document management: Yes
  • Invoices: Yes
  • Project Management: Yes
  • Calendar: Yes
  • Team Collaboration: Yes
  • Mobile App: Yes
  • Client Management: Yes
  • API: Yes
  • Timesheets: Yes
  • Time Tracking: Yes
  • Integrations: Yes
  • Personalize your app: Yes

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Intervals videos

Two Minute Introduction

More videos:

  • Review - COUPLE REACTS - Silverstein "Bad Habits" (Ft. Intervals) - REACTION / REVIEW
  • Review - Confidence intervals and margin of error | AP Statistics | Khan Academy
  • Review - Insanity Max :30 Day 3 - Sweat Intervals Review - Tony F Fitness

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Intervals and SympoQ)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Task Management
100 100%
0% 0
Help Desk And Ticketing
0 0%
100% 100

Questions and Answers

As answered by people managing Intervals and SympoQ.

How would you describe your primary audience?

SympoQ's answer:

Startups and agile support teams.

What makes your product unique?

SympoQ's answer:

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer:

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer:

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer:

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer:

  • Software companies
  • Telecom operators

User comments

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What are some alternatives?

When comparing Intervals and SympoQ, you can also consider the following products

ProWorkflow - Simple Project Management Software. Schedule and Track Time Easily Using Timesheets, Try ProWorkflow for Free Now!

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community