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Infor CRM VS Zoho CRM

Compare Infor CRM VS Zoho CRM and see what are their differences

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Infor CRM logo Infor CRM

Account-centric CRM for sales, marketing & customer service

Zoho CRM logo Zoho CRM

Omnichannel CRM for Businesses of all sizes
  • Infor CRM Landing page
    Landing page //
    2023-02-08
  • Zoho CRM Landing page
    Landing page //
    2022-03-09

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Zoho has over 40 in-built app integrations and 500+ third-party extensions to choose from. More than 60 million users worldwide trust Zoho.

Infor CRM

Website
infor.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Zoho CRM

Website
zoho.com
Pricing URL
Official Zoho CRM Pricing
$ Details
freemium $14.0 / Annually ($14 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android iPhone
Release Date
1996 June
Edit details

Infor CRM features and specs

  • Integration Capabilities
    Infor CRM offers seamless integration with other Infor applications and third-party solutions, enabling businesses to create a unified and efficient system that enhances workflow and data management.
  • Customizability
    The platform provides robust customization options, allowing businesses to tailor the CRM to meet their specific needs and improve user adoption and satisfaction.
  • Industry-Specific Features
    Infor CRM provides industry-specific functionalities and templates that can streamline processes and offer better insights tailored to the specific needs of different sectors.
  • Cloud and On-Premise Options
    It offers both cloud-based and on-premise deployment options, providing flexibility for businesses to choose the deployment model that best suits their infrastructure and compliance requirements.
  • User Interface
    The platform has an intuitive and user-friendly interface that enhances the overall user experience and facilitates easier navigation and use by staff.

Possible disadvantages of Infor CRM

  • Cost
    Infor CRM can be expensive for small to medium-sized businesses, especially when additional licenses or customizations are required.
  • Complexity
    The platform can be complex to set up and manage, which might require significant time, especially for businesses without dedicated IT resources.
  • Learning Curve
    Users may experience a steep learning curve due to the comprehensive nature and wide range of features offered by the CRM, which can affect initial user adoption.
  • Limited Third-Party Integrations
    Compared to leading competitors, Infor CRM might have fewer native integrations with third-party applications, potentially requiring additional effort or middleware for certain integrations.
  • Support and Documentation
    Users have reported that the support and documentation available for Infor CRM could be more comprehensive, which sometimes hinders troubleshooting and the learning process.

Zoho CRM features and specs

  • Sales Force Automation
    Lead, Deal and Contact Management; Workflow Automation
  • Process Management
    Sales Process Builder; Processing Rules
  • Omnichannel
    Email; Telephony; Social; Customer Portals
  • Analytics and Reporting
    Reports; Analytical Components; Capabilities
  • Sales Enablement
    Quotes and Finance; Partner Portals; Calendar; G Suite and Office 365
  • Performance Management
    Forecasting; Currencies; Territory Management; Gamification
  • Predictive Intelligence
    Lead and Deal Prediction; Macro Suggestions; Zia Voice
  • Customization
    Layouts; Custom Components; Views and Filters; Global Selling
  • Marketing Automation
    Customer Segmentation; Lead Nurturing; Google Ad Integrations; Event Management
  • Team Collaboration
  • Mobile Apps
  • Security
    Roles, Profiles, Teams; Data Security; Compliance
  • Developer Platform
    REST API; Widgets; Web and Mobile SDK; Functions

Analysis of Zoho CRM

Overall verdict

  • Overall, Zoho CRM is a solid choice for businesses looking for a cost-effective CRM solution with extensive features and customization options. It provides good value for money and is suitable for a wide range of industries.

Why this product is good

  • Zoho CRM is considered good due to its affordability, robust feature set, and flexibility. It offers a comprehensive suite of tools that help businesses manage customer relationships effectively. Some key features include lead and contact management, workflow automation, analytics, reporting, and integration with other Zoho tools and third-party applications. Zoho CRM is also praised for its user-friendly interface and strong customer support.

Recommended for

    Zoho CRM is recommended for small to medium-sized businesses that require a scalable solution to manage their customer relationships. It's ideal for organizations seeking to enhance their sales processes, improve customer engagement, and streamline business operations without incurring high costs. Additionally, companies already using Zoho's suite of applications may benefit from the seamless integration options available within the Zoho ecosystem.

Infor CRM videos

+ Add

Infor CRM Review - Watch Before Using

More videos:

  • Review - MS Dynamics vs Infor CRM Comparison
  • Review - Infor CRM & Roadmap Review - Simplesoft Web Event

Zoho CRM videos

+ Add

Get to know Zoho CRM

More videos:

  • Review - Zoho CRM vs. Salesforce Sales Cloud
  • Review - ZOHO CRM Review - CRM software review
  • Review - Zoho CRM Review (2019) - Yes, It's Cheap. But Is It Also Good?
  • Review - Zoho CRM 2021 Review: What Is It, Key Features, Pros And Cons, And More
  • Review - Zoho CRM Review 2021
  • Review - Zoho CRM Review: Good value, but flawed a lot of non-essential ways
  • Tutorial - How to use Zoho CRM | Free CRM Software for Small Business [2023]

Category Popularity

0-100% (relative to Infor CRM and Zoho CRM)

Infor CRM

Zoho CRM

Sales Workflow
100 100%
Sales Workflow
0% 0
CRM
0 0%
CRM
100% 100
Sales
1 1%
Sales
99% 99
CRM Platforms
0 0%
CRM Platforms
100% 100

User comments

Share your experience with using Infor CRM and Zoho CRM. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Infor CRM and Zoho CRM

Infor CRM Reviews

Top 21 Salesforce’s Competitors and Alternatives
The main advantage of using Infor CloudSuite CRM is its ION middleware and machine learning automation. With ION, users can integrate with ERP software on a plug-and-play basis. Leverage Infor Birst’s embedded analytics to visualize the sales process using reports and dashboards. Infor CloudSuite CRM is one of the most innovative Salesforce competitors.
Source: bstrategyhub.com

Zoho CRM Reviews

  1. Ronit
    · Marketing at Amdocs ·
    Maximizing Efficiency with Zoho CRM: My 2024 Experience

    Zoho CRM is recognized for its robust features and continuous updates, making it a strong contender in the customer relationship management space. Users appreciate its customization options, which allow businesses to tailor the CRM to their specific needs, enhancing usability and effectiveness.

    🏁 Competitors: G-Droid
  2. alexwatsonisme
    · Working at Mobile Internist ·
    Web-based online office suite

    Zoho CRM empowers SMBs & enterprises with a 360º customer relationship lifecycle management solution. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.

Why We’re Building Mria CRM: The First Truly Native CRM for Jira
Next, we tried going outside the Atlassian ecosystem – using standalone CRMs like Zoho and Pipedrive. While these platforms were powerful, integrating them with Jira was costly, complex, and prone to syncing issues. We constantly battled data silos, duplicated effort, and poor visibility across systems. What we gained in CRM functionality, we lost in efficiency.
Source: mriacrm.com
Top 9 Best Copper CRM Alternatives for Businesses in 2023
Zoho CRM is one of several programs available in Zoho’s app ecosystem, which is similar to Salesforce’s app exchange. Zoho CRM’s reporting is solid, allowing users to report across products, locations, and applications. The CRM provides basic contact management as well as automation, such as transforming website visitors into leads.
Source: magenest.com
Top 21 Salesforce’s Competitors and Alternatives
Zoho offers a cloud-based CRM designed to help businesses create, manage, and organize data to boost sales and revenue. The company attracted more than 10 million users in 2020, reaching over 60 million users. For full-year 2021, Zoho’s revenue surged to $690 million.
Source: bstrategyhub.com
14 Best Copper CRM Alternatives to Use in 2022
Zoho CRM is a reliable Copper CRM alternative that helps you engage with customers more effectively. You can connect with your prospects and customers using their preferred communication channels, including emails, social media, etc. Zoho CRM helps conserve time and resources by automating time-consuming tasks. Real-time reporting and analytics help you track relevant KPIs...
Source: www.bigcontacts.com
10 Best eCommerce CRM Softwares | eCommerce Solutions 2020
Many companies use this CRM tool to help out their customers. We love how you can link Zoho CRM to your Facebook and Twitter pages - this could be especially useful for eCommerce stores that focus on these areas to market their company.
Source: www.3dsellers.com

Social recommendations and mentions

Based on our record, Zoho CRM seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Infor CRM mentions (0)

We have not tracked any mentions of Infor CRM yet. Tracking of Infor CRM recommendations started around Mar 2021.

Zoho CRM mentions (1)

  • Program for managing missed call messages?
    Another option would be zoho.com/crm. We used this one at a much smaller firm that I worked at (5 attorneys, 3 paralegals, 1 secretary). Source: over 2 years ago

What are some alternatives?

When comparing Infor CRM and Zoho CRM, you can also consider the following products

NetSuite CRM+ - Grow Your Company in the Cloud with NetSuite CRM

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Freshsales CRM - A full-fledged CRM for high-velocity sales teams.

Pega CRM - Innovative technology, proven results

Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

Pipeliner CRM - Pipeliner CRM empowers small to medium-sized sales teams to close more deals and lower risk. Implementation and training are a breeze. Mac & Windows.

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