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IceWarp VS HelpScout

Compare IceWarp VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

IceWarp logo IceWarp

IceWarp integrates all communication & collaboration features in one unified solution.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • IceWarp Landing page
    Landing page //
    2023-09-05
  • HelpScout Landing page
    Landing page //
    2023-07-14

IceWarp

Website
icewarp.com
Pricing URL
Official IceWarp Pricing
$ Details
paid Free Trial $2.8 / Monthly (Lite)
Platforms
Windows Mac OSX Linux Mobile
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Edit details

IceWarp videos

+ Add

IceWarp Deep Castle GEN1 - What's new Webinar (Aufzeichnung)

More videos:

  • Tutorial - IceWarp White Labeling tutorial
  • Review - IceWarp TeamChat Basics

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to IceWarp and HelpScout)

IceWarp

HelpScout

Email
100 100%
Email
0% 0
Help Desk
0 0%
Help Desk
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using IceWarp and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare IceWarp and HelpScout

IceWarp Reviews

10 Microsoft Exchange Server Alternatives
IceWarp is a platform for messaging with the robust SMTP/IMAP/POP3 server capability which can handle tons of messages per minute in various outgoing queues. All services offered by this platform are secured with TLS and SSL encryption. With the support of deployment in any kind including the mail relays, website integration, architectures that are geographically dispersed,...
Source: www.justalternativeto.com
Overview of 5 Best Microsoft Exchange Server Alternatives
The users get business-class email, business-class calendaring, instant message functionality, conference calls and document storage, while this browser-based webmail client solution also covers GDPR-compliant login settings, custom domains, multi-layered security, smart attachments, and many more useful features that make IceWarp an Exchange alternative worth considering.
Source: jatheon.com
6 Contenders for Best Microsoft Exchange Alternative
Perhaps the biggest selling point of IceWarp — a self-proclaimed “fully-featured Exchange alternative” — is that it’s less than half the cost of Exchange Server. For that low cost, users get access to an impressive array of collaboration applications, including business-class email and calendaring, instant messaging functionality and document storage. IceWarp’s browser-based...
Source: www.intradyn.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

IceWarp mentions (0)

We have not tracked any mentions of IceWarp yet. Tracking of IceWarp recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing IceWarp and HelpScout, you can also consider the following products

Zimbra - Zimbra is trusted by over 500 million users to increase productivity with a complete set of collaboration tools while maintaining total control over security and privacy.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Workspace - Google's encompassing suite of cloud-based business apps.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft Exchange Server - Microsoft Exchange Server is a messaging and collaborative software product developed by Microsoft.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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