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HelpScout VS Google Workspace

Compare HelpScout VS Google Workspace and see what are their differences

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Employee Monitoring Software with Screenshots, Internet, Activity and Time Tracking featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Google Workspace logo Google Workspace

Google's encompassing suite of cloud-based business apps.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Google Workspace Landing page
    Landing page //
    2023-10-22

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Google Workspace videos

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G Suite Business Review – Top 5 Reasons To Use Google Apps For Business (Digital Agencies)

More videos:

  • Review - G Suite vs. Free Google Apps | What is the difference?
  • Review - How We're Using G Suite as a Business? (G Suite Business Solutions Review)

Category Popularity

0-100% (relative to HelpScout and Google Workspace)

HelpScout

Google Workspace

Help Desk
100 100%
Help Desk
0% 0
Productivity
0 0%
Productivity
100% 100
Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Google Workspace

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Google Workspace Reviews

10 Best Alternatives to Microsoft Outlook to Try in 2023
Any worthwhile list covering Outlook alternatives needs to begin with Gmail, or its paid version, Google Workspace. The abundance of Google services that seamlessly integrate into email, excellent accessibility, and an intuitive email search feature make it a good option for most personal and business users.
Source: mysignature.io
11 Top Outlook Alternatives to Try
Gmail is a free email service from Google that consistently ranks highly among free email clients. Google Workspace is the G Suite business version. With Google Workspace, an administrator can create, edit, and delete accounts within their organization.
Source: kinsta.com
The BEST Email Hosting Providers for Small Business in 2021
G Suite is Google’s hosted email service that provides smart cloud search functionalities, top-of-the-line security layers, and administrative control. Getting started with Google email hosting is easy. All you need to do is input some information, such as administrator contact and size of the company, after which you will need to associate a domain to your account. When you...
Source: www.thesearchengineshop.com
6 Contenders for Best Microsoft Exchange Alternative
Any list of Exchange alternatives would be incomplete without G Suite, Google’s collaboration and productivity software suite. Although its vast array of applications makes it a more fitting analogue for Office 365 than Exchange alone, Gmail — a cloud-based email server included in G Suite — is a leading competitor for both Exchange Server and Exchange Online. For the...
Source: www.intradyn.com
15 Best Email Hosting for Small Business (2019)
G Suite offer email addresses with your custom domain name (@yourcomapny.com). You can add up to 30 email alias for a Gmail account. Google provides 24/7 phone and email supports to G Suite customers. Refer to the migration guide to import your email messages, contacts, calendars into G Suite.
Source: blog.runcloud.io

Social recommendations and mentions

Based on our record, Google Workspace seems to be a lot more popular than HelpScout. While we know about 54 links to Google Workspace, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Google Workspace mentions (54)

  • Creating unlimited free domain emails
    To create custom domain emails, one of the easiest options is to use a paid service like Google Workspace or Microsoft 365. However, these services can be expensive, especially if you have created many apps and are yet to find paying users. For such use cases, the Cloudflare + Gmail combination works perfectly without any cost involved. In this blog, we will discuss how to create domain emails. In this blog, let... - Source: dev.to / 13 days ago
  • Maximizing ROI: Content Operations and Headless CMS - hack you can't miss
    Google Workspace, is a cloud-based productivity suite developed by Google. It includes various collaborative tools such as Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, Google Meet, and Google Calendar, among others. - Source: dev.to / 2 months ago
  • Ask HN: How do you manage your “family data warehouse”?
    My approach is to look at contents as data-first with tools on the top. A few simple patterns of file systems manage this. Right now, I use Dropbox[1] as a primary container, with a family’s Google Workspace[2] account to augment when it needs spreadsheets, documents, forms, etc. I use Insync[3] to convert and back up a copy in open formats for all documents from Google Workspace. I have been doing this for quite... - Source: Hacker News / 8 months ago
  • Unveiling the Mystery: Why Your Google Workspace Account Got Suspended
    Let’s explore the common reasons behind Google Workspace account suspensions in more detail. Source: 10 months ago
  • Precaution to Take While Deleting Google Workspace Account
    Deleting your Google Workspace account doesn’t have to be a daunting task. Source: 10 months ago
View more

What are some alternatives?

When comparing HelpScout and Google Workspace, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Microsoft 365 - Boost your productivity with reliable access anywhere with services like email, calendar, file sharing, meetings, instant messaging, and Office Online

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Slack - A messaging app for teams who see through the Earth!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

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