Integrated Customer Engagement (ICE) has Chat, Email, Custom application, and Quality Assurance, all integrated, and aims to allow users a convenient switch over for different functionalities. ICE has been designed to offer different solutions built upon a common platform while still being independently operational. ICE aims to ensure greater Customer Engagement. Also, users can deliver customer service with integrated AI-enabled Chatbot to scale support, sales, and marketing goals through analytics, integrations, auto-distribution of chats, and email integration for an omnichannel customer experience.
No features have been listed yet.
No DigitalCRM videos yet. You could help us improve this page by suggesting one.
Zendesk Support Suite - Zendesk Support Suite is a tool that solves and emerges multiple tasks in one place.
DigitalChalk - Online Training Software and Learning Management System (LMS)
Helpshift - Helpshift is an in-game customer support platform that enables mobile apps to improve customer experience, drive higher ratings and increase retention.
Workplace by Facebook - Connect everyone in your company and turn ideas into action.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Unily - Unily is a cloud-based intranet solution designed by SharePoint consultancy BrightStarr.