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i-genie VS HelpScout

Compare i-genie VS HelpScout and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

i-genie logo i-genie

Get qualified leads & automate your support without increasing headcount with i-genie – the best no-code AI powered live chat software for small businesses in UK!

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • i-genie Landing page
    Landing page //
    2023-05-10

I-Genie is a UK-based provider of live chat and online customer engagement solutions for businesses. The company offers a range of services, including live chat, chatbots, co-browsing, and video chat, as well as integrations with popular CRM and helpdesk software. One of the unique features of I-Genie is its team of experienced live chat operators, who can provide a fully managed live chat service for businesses that want to outsource their customer service.

  • HelpScout Landing page
    Landing page //
    2023-07-14

i-genie

Website
i-genie.co.uk
Pricing URL
Official i-genie Pricing
$ Details
freemium £15.0 / Monthly
Platforms
Android iOS Web
Release Date
2022 July
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

i-genie videos

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i-genie

HelpScout videos

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Category Popularity

0-100% (relative to i-genie and HelpScout)

i-genie

HelpScout

Customer Service
3 3%
Customer Service
97% 97
Help Desk
0 0%
Help Desk
100% 100
Live Chat
100 100%
Live Chat
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare i-genie and HelpScout

i-genie Reviews

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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, i-genie should be more popular than HelpScout. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

i-genie mentions (3)

  • Live Chat Software for Business in UK
    i-genie provides live chat software for business in the UK where business representatives can easily engage with their clients for real-time inquiries. Source: 10 months ago
  • Live Chat Software UK
    Capture more leads than ever before, even in your sleep, with our limited-time offer of 30% OFF till May on our live chat software in UK. Sign up today! Source: 12 months ago
  • Best Live Chat Software for Business
    Don’t miss out on this exciting offer of 30% OFF till May to get the best live chat software for business that helps you grow your lead generation using bots. Source: about 1 year ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing i-genie and HelpScout, you can also consider the following products

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Front - The platform for exceptional customer service at scale.

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