i-genie VS Front

Compare i-genie VS Front and see what are their differences

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i-genie

Get qualified leads & automate your support without increasing headcount with i-genie – the best no-code AI powered live chat software for small businesses in UK!

Front

The platform for exceptional customer service at scale.

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Landing page //
2023-05-10

I-Genie is a UK-based provider of live chat and online customer engagement solutions for businesses. The company offers a range of services, including live chat, chatbots, co-browsing, and video chat, as well as integrations with popular CRM and helpdesk software. One of the unique features of I-Genie is its team of experienced live chat operators, who can provide a fully managed live chat service for businesses that want to outsource their customer service.

Landing page //
2023-07-31

i-genie

Website: i-genie.co.uk
Pricing URL: Official i-genie Pricing
$ Details: freemium £15.0 / Monthly
Platforms: Android iOS Web
Release Date: 2022 July

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Front

Website: front.com
Pricing URL: Official Front Pricing
$ Details: -
Platforms: -
Release Date: -

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i-genie videos

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i-genie

Front videos

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How Front transforms your inbox into a customer communication hub | Front Product Demo

Category Popularity

0-100% (relative to i-genie and Front)

i-genie

Front

Customer Service

5 5%

Customer Service

95% 95

Help Desk

0 0%

Help Desk

100% 100

Live Chat

100 100%

Live Chat

0% 0

Customer Support

0 0%

Customer Support

100% 100

User comments

Share your experience with using i-genie and Front. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare i-genie and Front

i-genie Reviews

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Front Reviews

Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)

Front is a great email marketing tool, but it isn't a complete service desk for customer support. If you're looking for a help desk software that's customizable to your needs, then our list on the best Front alternatives is a good place to start.

Source: www.helpscout.com

Top 13 Freshdesk alternatives and competitors for 2024

Front relies on third-party integrations to equip its platform with multiple channels. The platform doesn’t have a native voice or text app, help center, or knowledge base. Fewer communication channels can create roadblocks for customers who want to connect on their preferred channels.

Source: www.zendesk.com

10 Best Alternatives to Microsoft Outlook to Try in 2023

Front calls itself a customer communication platform, but it offers a lot of the same functionality as some of the email clients and providers on this list. It's a shared inbox solution that helps your team manage email, chat, social media, and SMS marketing in a single, convenient platform.

Source: mysignature.io

11 Top Outlook Alternatives to Try

As you can probably tell, Front is aimed at business use, so there’s no free or individual plan. It is perfect for B2B email marketing.

Source: kinsta.com

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

Front's team inboxes can work for more than email, too. It includes built-in Twitter and Facebook integrations that allow users to view mentions and messages and then reply right from Front. Or, you can connect it to your Twilio, Truly, or Intercom to add an inbox for SMS messages, phone calls, and chat messages. Each one lives in its own inbox, with the familiar email-style...

Source: zapier.com

Social recommendations and mentions

Based on our record, Front should be more popular than i-genie. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

i-genie mentions (3)

Live Chat Software for Business in UK
i-genie provides live chat software for business in the UK where business representatives can easily engage with their clients for real-time inquiries. Source: 11 months ago
Live Chat Software UK
Capture more leads than ever before, even in your sleep, with our limited-time offer of 30% OFF till May on our live chat software in UK. Sign up today! Source: about 1 year ago
Best Live Chat Software for Business
Don’t miss out on this exciting offer of 30% OFF till May to get the best live chat software for business that helps you grow your lead generation using bots. Source: about 1 year ago

Front mentions (18)

User for Solely BCC Email Logging?
I considered trying to use one of the integration user licenses ($10 a month) or maybe something else? These emails are coming from the "Front" email service (front.com). Source: 6 months ago
Share your Dock! I'll go first
Google image search say it's this: https://front.com/. Source: about 1 year ago
Web-based Shift/Front alternative for ChromeOS?
I also googled "Shift alternatives" and found front.com which has a web application. Source: about 1 year ago
Integration W/ Live Chat Box On Website
I agree with others in this thread that app-based is probably the way to go - especially if you're just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality. Source: over 1 year ago
Help me find Better CRM, webchat, invoicing, accounting software
For the inbox with messages, email, sms and web chat, I think Front may be what you're looking for. Source: over 1 year ago

What are some alternatives?

When comparing i-genie and Front, you can also consider the following products

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!