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Hub Planner VS HelpScout

Compare Hub Planner VS HelpScout and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Hub Planner logo Hub Planner

Transparent Resource Scheduling, Timesheets, Vacation, Resource Requesting, Project Management & powerful Reports in an agile designed, feasible & intuitive software for simple planning

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Hub Planner Landing page
    Landing page //
    2023-03-21

30 Day Free Trial

BLOG

Schedule, Track & Plan with Hub Planner Resource Management Software

Innovative Resource Management Solution Get the ultimate birds eye view of your resource management and team with Hub Planner. Quickly view resources availability, utilization and schedule your team on projects using Hub Planners interactive drag and drop scheduler.

Integrated Time Tracking & Approval Engage Teams with Timesheets. Measuring the actual time reported via timesheets versus the forecasted time via the resource scheduler gives you valuable insight into your teams performance.

Team Analytics & Generate Dynamic Reports View instant project and resource stats in real time via the dashboards and reports. Build, save and share custom made reports using the powerful Hub Planner reports. Use the dashboard to track down to the individual resource or project performance making resource management a painless task. The Audit Log will help track all scheduling changes.

Plan & Calculate Project Budgets & Spend with Phases and Milestones Within the Hub Planner scheduler, you can plan your project budgets, use dynamic billing rates and calculate project spend..

Vacation, Annual Leave and PTO Request & Approval Flow Allow your team to transparently schedule and request time off directly from the scheduler or request forms with the Vacation & Annual Leave requesting functionality.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Hub Planner

Website
hubplanner.com
Pricing URL
Official Hub Planner Pricing
$ Details
paid Free Trial $7.0 / Monthly (Plug & Play )
Platforms
Browser Web REST API Windows Safari Twitter iPhone Windows Phone Google Chrome Internet Explorer Facebook
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Edit details

Hub Planner features and specs

  • Easy to Set-up and use: Intuitive UI
  • Analytics and Reporting: Yes - Full Reporting Platform included free in all subscriptions
  • Attendance Recording/Monitoring: Yes
  • Absence Management: Yes
  • Free Trial: 60 Day Free Trial
  • Free Trial: Explore for free no credit card required
  • Billing: Yes - Internal & External, Non Billable features
  • Clean UI: Drag & Drop Interface
  • Integrations: Yes - Basecamp, Zapier & API
  • Mobile prioritized UI: Responsive design optimized for mobile devices
  • Clean UI: Easy to navigate and use
  • Clean UI: Simple and intuitive user interface for rapid and accurate search
  • Demo: Yes
  • GDPR Compliant: Yes
  • Google Calendar Sync: Yes
  • Dashboards: Powerful charts and graphs show trends in your data and recent and relevant records right at your fingertips.
  • Dashboards: Yes
  • Help Centre: Yes
  • Help Documentation: A comprehensive,step-by-step user manual is available to help you get started, stay productive and fully utilize all that SimpleRent has to offer.
  • Invoices: yes
  • Knowledge Base: Yes
  • Metrics: Yes
  • News & Announcements: Yes
  • Pricing: Powerful product for a great value. From $7
  • Reports: Yes
  • Headquarters: Stockholm, Sweden
  • Analytics and Reporting: Group Reports
  • Real time collaboration: Yes
  • Responsive Design: Yes
  • Teams: Customize Your Team's Settings and Permissions
  • Users: Unlimited
  • Unlimited projects (Design): Yes
  • Security: Single Sign On
  • Security: Sign up / Login with Google
  • Data Import/Export: Yes - Projects, Resources, Bookings & Time Entries
  • Data Import/Export: Export data, scheduler and analytics
  • Blogs: Yes, all news and feature updates
  • Budgeting and Allocation: Full Billing and Budget Management features
  • Customizable: Scheduler Customization
  • Customizable: Settings Customization
  • Customizable: Build and Customize Reports
  • Customer Support: Yes - Excellent Customer Support
  • Custom Domains: Yes
  • Drag & Drop Interface: Yes
  • Drag and Drop Form Builder: Report Builder
  • Easy to Set-up and use: Yes + Tutorials
  • Email notifications: Yes
  • Slack integration: Yes
  • Project Tracking: Yes
  • Project Management: Yes
  • Project Accouting: Yes
  • Project Planning: Yes
  • Project duplication: Yes
  • Team Collaboration: Yes
  • Team Management: Yes
  • Team Collaboration and Permission Control: Yes
  • Team members' availability: Yes
  • Security: Permissions
  • Security: Role Rights
  • Resource Library: yes
  • Manage Budgets: Yes
  • Employee Management: Yes
  • Transparent Pricing: Yes
  • Transparent workflow & distribution: Yes
  • Permission Management: Yes
  • Role Based Access Control: Yes
  • Roles & Permissions: Yes
  • Resource Management: Yes
  • Resource Planning: Yes
  • Capacity management : Yes
  • Audit Log: Yes
  • Billable / Non Billable Work : Yes
  • MFA: Yes
  • Fixed costs : Yes
  • Security: MFA
  • Expenses : Yes
  • Skills matching: Yes
  • Capacity planning : Yes
  • Dependencies: Yes
  • Deadlines: Yes

HelpScout features and specs

No features have been listed yet.

Hub Planner videos

+ Add

Introduction to the Hub Planner Scheduler and How to Schedule & Create Bookings

More videos:

  • Tutorial - How to use Timesheets in Hub Planner
  • Tutorial - How to use the Resource Availability and Capacity Bar in Hub Planner Resource Scheduler
  • Tutorial - How to find Resource Availability based on Skill Set, Location and Role using Hub Planner
  • Review - Resource Planner & Scheduler - Hub Planner 2016

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Hub Planner and HelpScout)

Hub Planner

HelpScout

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Resource Scheduling
100 100%
Resource Scheduling
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Hub Planner and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hub Planner and HelpScout

Hub Planner Reviews

We have no reviews of Hub Planner yet.
Be the first one to post

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout should be more popular than Hub Planner. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hub Planner mentions (1)

  • Any good examples of Employee Personnel / Workforce & Planning Dashboards?
    We use https://hubplanner.com/ . It is a little clumsy but better than most. Source: about 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Hub Planner and HelpScout, you can also consider the following products

teamdeck - Teamdeck is a SaaS resource management tool with resource scheduling, leave management, time tracking and timesheet, and customizable reports features. Selected by Hill-Knowlton, Stormind Games, Wunderman Thompson. $3.60/per member.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Runn - Runn is a real-time resource management platform with integrated time tracking and forecasting. Intuitively plan projects and schedule resources across the short and long term.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Keyedin Projects - Keyedin Projects is a cloud-based project and portfolio management software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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